[Hiring] Client Service Specialist @LanguageLine Solutions

Role Description

At Health Advocate, every outstanding client experience begins with accurate information, responsive service, and strong internal partnerships. We're seeking a Client Services Specialist who thrives on helping clients succeed by ensuring benefit information is accurate, accessible, and seamlessly integrated across our organization. This role is ideal for someone who enjoys solving problems, coordinating across teams, and serving as a trusted resource for both clients and internal partners.

Reporting to the Manager of Client Services, you'll play a critical role in supporting new client implementations, maintaining benefit information, and ensuring our operational teams have the resources they need to deliver exceptional service.

If you're energized by collaboration, attention to detail, and creating a smooth client experience—we'd love to meet you.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Two or more years of experience supporting employee benefits, healthcare, insurance, or related client service functions.
• Strong proficiency with Microsoft Office applications, including Excel.
• Excellent written and verbal communication skills.
• Strong organizational skills with exceptional attention to detail.
• The ability to manage multiple priorities in a fast-paced environment.
• A proactive, customer-focused approach to problem solving.
• The ability to work independently while collaborating effectively across teams.

Requirements

• Deliver timely, responsive support for both new and existing clients.
• Serve as a trusted resource for client questions related to benefit information and ongoing service needs.
• Ensure clients experience a smooth transition from implementation through ongoing support.
• Maintain accurate and complete client benefit information across Health Advocate systems.
• Ensure operational teams have reliable, up-to-date benefit documentation needed to support members.
• Protect the integrity and quality of client data through careful review and maintenance.
• Collaborate effectively with Sales, Operations, Client Care, carriers, and vendors to resolve requests and support client needs.
• Build strong working relationships that promote efficient communication and service delivery.
• Help ensure a seamless client experience through proactive coordination across departments.

Benefits

• Remote work environment.
• Opportunities for professional growth and development.
• Supportive and friendly work culture.

Company Description

Health Advocate is the nation’s leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being.

Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need.

Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.