[Hiring] Client Service Specialist @UnitedHealth Group

Role Description

Join us to start Caring. Connecting. Growing together. You will enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

• Handle routine client requests via phone and email including enrollment, eligibility, claims review, reporting requests and other general inquiries
• Collaborate between internal departments to ensure proper handoffs are made for research issues, as well as follow up to bring to completion
• Utilizes various internal systems to manage client requests
• Special projects and tasks, as needed
• Other duties, as assigned

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• High School Diploma/GED
• 2+ years of experience as a Customer Service Representative or a similar role
• 2+ years of experience of FSA/HSA product administration
• Intermediate level of proficiency with MS Outlook and Excel
• Excellent written, verbal, and interpersonal communication skills
• Adapt to change and can learn quickly and grasp new instructions easily
• Ability to work under pressure and respond with urgency
• Must exhibit flexibility to work various shifts/overtime when needed

Requirements

• *All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $20 - $36 per hour based on full-time employment

Company Description

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

• UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
• UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.