[Hiring] Client Service Representative @Allied Benefit Systems

Role Description

Provide the highest level of service to our Clients via Brokers and/or HR representatives.

Essential Functions

• Act as the liaison between the client/broker and Allied Executives and Departments as it relates to Allied Advocate claims.
• Provide communication to clients and brokers regarding claim issue resolution.
• Troubleshoot, identify and improve internal processes with various Allied departments.
• Keep records of member and provider interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Obtain and examine all relevant information to assess need for negotiation on balance due issues.
• Work with other departments (Account Management, Client Services, Customer Service) as needed to resolve member issues.
• Meet and sustain productivity and quality metrics determined by management.
• Provides proactive outreach to clients to gain feedback on improved services.
• Performs other duties as assigned.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree preferred.
• 1 or more year of medical claims experience required.
• Customer service experience required.
• Medical benefit insurance knowledge preferred.
• Proficient with Microsoft Office Suite or related software.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.

Requirements

• Job Knowledge
• Time Management
• Accountability
• Communication
• Initiative
• Customer Focus

Physical Demands

This is a standard desk role – long periods of sitting and working on a computer are required.

Work Environment

Remote

Benefits

• Medical, Dental, Vision, Life and Disability Insurance
• Generous Paid Time Off
• Tuition Reimbursement
• EAP
• Technology Stipend