Client Service Representative @Labcorp
Customer Service
Salary usd 17.75 - 25 ..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago

[Hiring] Client Service Representative @Labcorp

2mths ago - Labcorp is hiring a remote Client Service Representative. πŸ’Έ Salary: usd 17.75 - 25 per hour πŸ“Location: USA

Role Description

This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently.

  • Provide product education and handle a wide variety of questions
  • Ensure a world-class customer experience
  • Act as a liaison between LabCorp, the customer base, and patients
  • Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet
  • Speak with customers in a courteous, friendly, and professional manner using protocol procedures
  • Inquire, clarify, and confirm customer requirements and understanding of the solution
  • Provide additional customer education and information as needed
  • Qualify and establish inbound new customers requesting LabCorp's products and services
  • Work in multiple databases to research complex issues and questions
  • Notify clients of test results in a timely and accurate manner
  • Review test forms for accuracy and report any discrepancies
  • Participate in activities designed to improve customer satisfaction and business performance
  • Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance

Qualifications

  • High School Diploma or GED equivalent required
  • Previous experience in a customer service role
  • Experience working in a contact center/call center environment preferred
  • Current or previous Labcorp experience preferred
  • Prior healthcare industry experience, such as a physician's office or a hospital, is a plus
  • Knowledge of Microsoft Office suite is required
  • Experience with Salesforce.com and/or Laboratory Information Systems is preferred
  • Strong verbal and written communication skills and excellent ability to listen and respond
  • Must be courteous with strong customer service orientation
  • Excellent multitasking abilities required
  • Strong flexibility and the ability to manage and adapt to changing priorities quickly

Benefits

  • Comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan for employees regularly scheduled to work 20 or more hours per week
  • Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only
  • Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO
Before You Apply
️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Service Representative @Labcorp
Customer Service
Salary usd 17.75 - 25 ..
Remote Location
πŸ‡ΊπŸ‡Έ USA Only
Job Type full-time
Posted 2mths ago
Apply for this position
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️
πŸ‡ΊπŸ‡Έ Be aware of the location restriction for this remote position: USA Only
β€Ό Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply βœ“
Applied βœ“
Sent Follow-Up βœ“
Interview Scheduled βœ“
Interview Completed βœ“
Offer Accepted βœ“
Offer Declined βœ“
Unlock 152,720 Remote Jobs
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