[Hiring] Client Service Advocate @ClearStar, Inc.

Role Description

Are you ready to be the superhero of customer satisfaction while making an impact? As a Client Service Advocate, you'll be the champion of our Medical Information Services (MIS) clients, swooping in to save the day with your empathy, problem-solving, and communication superpowers. Your mission? To ensure every client interaction leaves them feeling like they just had the best customer experience of their lives.

So, if you're ready to unleash your inner champion and join the ranks of our client service crusaders, then buckle up because this journey is going to be thrilling, fulfilling, and downright fantastic!

What You'll Do:

• Champion ClearStar clients through interaction via phone; written communication in Salesforce CRM for Case Management; and Live Chat to provide technology support.
• Analyze, problem-solve, and provide resolutions to Clients, Candidates, and Internal Customers.
• Partner with laboratories to set up drug screening accounts.
• Enhance client reporting by re-verifying and matching completed drug results.
• Coordinate drug test kits and custody and control forms directly from manufacturer.
• Review and approve third party vendor invoices for accuracy and payment.
• Partner with Sales; Implementation; & Account Management Team.
• This may include and is not limited to input on ClearStar’s platform functionality; features; documentation.
• Training of Users, Demos, updating client configurations, etc.
• Provide general application training to Clients via MS Teams and featuring new releases to clients.
• Testing and quality assurance of new system enhancements and releases prior to launch.

Qualifications

• 2 years' experience with direct customer service; a previous quota-driven role strongly preferred.
• Knowledge of screening industry, FCRA, and other compliance regulations preferred.
• Excellent written and verbal communication with a keen attention to detail.
• A strong work ethic and a goal-oriented mindset.
• Strong analytical and problem-solving skills.
• Ability to work collaboratively across teams while demonstrating leadership and accountability.
• Familiarity with providing demos via MS Teams training for troubleshooting purposes.
• A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection. Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.

Benefits

• Exciting and meaningful learning and development opportunities await at ClearStar!
• Eligible for excellent benefits that include paid healthcare and life insurance premiums.
• Low cost dental and vision insurance.
• Employee assistance program.
• 401K matching up to 4%.
• 17 days of paid time off.
• 9 company paid holidays.
• 2 additional days of paid time off for volunteer activities.
• Eligible for the Searching for Stars Employee Referral Program.
• The base salary range for this position is $18.00 hourly, depending on experience, skills, and qualifications.
• ClearStar is committed to pay equity and transparency.
• Actual compensation will be determined based on the candidate’s experience, skills, and qualifications in relation to the requirements of the role.

Company Description

ClearStar, Inc. welcomes applications from candidates located in the following states: Alabama, California, Colorado, Florida, Georgia, Illinois, Kentucky, Minnesota, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

ClearStar is an equal opportunity employer. This description reflects the general nature and level of work assigned to this role and is not a comprehensive inventory of all duties or qualifications.