[Hiring] Client Relations Specialist @North American Learning Institute

Role Description

This is NOT your typical customer service role. At North American Learning Institute (NALI), we don’t hire average; we build high-performance operators. This is a fast-paced, detail-intensive role where accuracy, communication, and decision-making under pressure matter every single day.

If you thrive on high standards, growth, and being the best at what you do, keep reading. As a Client Relations Specialist at NALI, you’ll be a front-line team member responsible for guiding students and partners through their journey. You’ll communicate primarily through email, chat, and text (with occasional phone calls), helping resolve issues, answer questions, and ensure a smooth experience. You are the face of NALI in every interaction. Your ability to communicate clearly, think critically, and execute with accuracy directly impacts our students and partners every day.

Qualifications

• 1–3+ years of customer service experience (email and chat)
• Strong written communication skills
• Tech-savvy and comfortable working across multiple systems
• Analytical and solution-oriented
• Reliable, disciplined, and consistent
• Fluent in English (Spanish is a strong plus)

Requirements

• Availability for nights, weekends, and holidays
• Managing multiple systems and conversations at once
• Close attention to detail, small mistakes matter
• Working in a performance-driven environment with accountability
• Discipline to work independently in a remote setting after training
• Remote experience
• Live chat experience
• Resides in the Orlando, Florida area

Benefits

• High-performance, growth-focused team environment
• Clear path for performance-based promotions
• Competitive compensation: $41,600 to $52,000 per year
• 100% company-paid health, dental, and vision insurance
• 401(k) with 3% company match
• Life insurance with ADD coverage
• 80 hours PTO
• Work-from-home flexibility after training
• In-person onboarding and training support in Orlando