[Hiring] Client Outreach Specialist @Two Chairs

Role Description

As a Client Outreach Specialist, you are the primary driver of our growth, acting as the bridge between individuals seeking help and the life-changing care we provide. This role is far more than coordination—you’ll be a trusted advisor and advocate, tasked with actively navigating clients through obstacles, addressing hesitation, and empowering them to say "yes" to treatment.

You will be responsible for proactively engaging prospective clients, ensuring that every interaction not only builds trust but directly contributes to establishing care. You’ll join a fast-paced environment where your work directly impacts our ability to get people into care. We are looking for someone who brings empathy, clarity, and dedication to every interaction.

Core Areas of Responsibility

• Client Enrollment & Engagement
  • Educate prospective clients on our enrollment process and address any areas of concern preventing booking.
  • Actively manage outbound communications to guide prospective clients towards establishing care and scheduling their first session.
  • Persuade unengaged patients to establish care and schedule first appointment.
  • Identify client needs and provide clear, accessible information to help them navigate the mental health landscape.
  • Improve health outcomes by driving clinical utilization and care compliance.
• Operational Excellence & Support
  • Verify insurance eligibility and benefits to ensure a seamless onboarding experience.
  • Document client activity accurately and in a timely manner within our CRM and patient portal.

Impact and Success Indicators

Where you’ll make an impact in the first 90 days:

• Gain a comprehensive understanding of the Two Chairs care model and client journey.
• Achieve proficiency in our client portal and CRM tools to manage client interactions independently.
• Contribute to our enrollment and scheduling goals, ensuring clients are matched with their ideal provider efficiently.
• Understand the key reasons people do not enter into care, and effectively address them as a means of ensuring progress.
• Consistently maintain high-quality and responsiveness standards in client communication.

Qualifications

• A deep passion for our mission to restore humanity to healthcare and expand access to exceptional mental health care.
• A background in healthcare customer service or complex, fast-paced support environments.
• Experience using CRM tools or patient portals to manage workflows and communications.
• Strong verbal and written communication skills, with an ability to simplify complex information for clients.
• A collaborative mindset and the ability to work effectively in a team environment.
• Dependability, adaptability, and a proactive approach to solving problems.
• Ability to handle high-volume, dynamic workflows while maintaining empathy and attention to detail.

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $60,000 and $65,000.

• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day.
• Comprehensive medical, dental, and vision coverage.
• 401(k) Retirement savings options.
• One-time $200 Work from Home reimbursement.
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals.
• Annual $500 subsidized company contribution to your healthcare FSA or HSA.
• Paid parental leave.

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

If you need a reasonable accommodation, please let your recruiter know so our People Team can assist you.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.