Client Operations Specialist @Brault
Customer Service
Salary usd 26 - 34 per..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type full-time
Posted YDay

[Hiring] Client Operations Specialist @Brault

YDay - Brault is hiring a remote Client Operations Specialist. ๐Ÿ’ธ Salary: usd 26 - 34 per hour ๐Ÿ“Location: USA

Role Description

The Client Operations Specialist is responsible for supporting client onboarding and assists Client Managers with day-to-day tasks and special assignments. Working closely with the Director of Client Experience, this role ensures timely communication, accurate reporting, and high-quality service delivery.

Essential Duties and Responsibilities

  • In conjunction with the Director of Client Experience, manages the onboarding and setup of new clients.
  • Serves as primary point of contact for routine client requests and updates.
  • Responsible for month end close, and creation and distribution of reports.
  • Preparation and analysis of standard reports and spreadsheets.
  • Track chart flow all the way through posting in the billing system.
  • Track performance of contracted payors.
  • Maintain provider file and its unique set-up.
  • Track payment patterns and fluctuation of Accounts Receivable.
  • Tracking collection agency assignments and its performance.
  • Track and analyze daily Key Indicators and Service Level Agreement for Clients as assigned.
  • Identify and report possible risk areas and provide suggestions for solution.
  • Attend meeting calls during month end, contract review, provider enrollment review, and accounts receivable review.
  • Ad hoc reports as requested from clients and client managers.
  • Financial hardship request reviews from patients.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

  • Advanced knowledge of MS Word and Excel.
  • Strong analytical and problem-solving skills (reporting, identifying trends, risk areas).
  • Basic knowledge of payment posting and accounting.
  • Knowledge of medical billing: denials, appeals, secondary billing and refunds.
  • Detail oriented.
  • Strong customer focus with ability to resolve patient disputes.
  • Strong communication skills (client-facing, written, and verbal).
  • Client relationship skills such as escalation management and conflict resolution.
  • Ability to manage multiple clients and priorities simultaneously.
  • Ability to interpret financial and operational data.

Requirements

  • Bachelorโ€™s degree preferred in related field.
  • 2-4 yearsโ€™ experience in healthcare operations, billing, or revenue cycle.
  • 1-3 yearsโ€™ experience in client services or account management.
  • Proficient medical billing computer platforms.
  • Experience with Athena IDX preferred.
  • Familiarity with Service Level Agreements and KPI tracking.
Before You Apply
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Client Operations Specialist @Brault
Customer Service
Salary usd 26 - 34 per..
Remote Location
๐Ÿ‡บ๐Ÿ‡ธ USA Only
Job Type full-time
Posted YDay
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
Unlock 152,720 Remote Jobs
๏ธ
๐Ÿ‡บ๐Ÿ‡ธ Be aware of the location restriction for this remote position: USA Only
โ€ผ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply โœ“
Applied โœ“
Sent Follow-Up โœ“
Interview Scheduled โœ“
Interview Completed โœ“
Offer Accepted โœ“
Offer Declined โœ“
Unlock 152,720 Remote Jobs
ร—

Apply to the best remote jobs
before everyone else

Access 152,720+ vetted remote jobs and get daily alerts.

4.9 โ˜…โ˜…โ˜…โ˜…โ˜… from 500+ reviews
Unlock All Jobs Now

Maybe later