[Hiring] Client Operations Specialist @Brault

Role Description

The Client Operations Specialist is responsible for supporting client onboarding and assists Client Managers with day-to-day tasks and special assignments. Working closely with the Director of Client Experience, this role ensures timely communication, accurate reporting, and high-quality service delivery.

Essential Duties and Responsibilities

• In conjunction with the Director of Client Experience, manages the onboarding and setup of new clients.
• Serves as primary point of contact for routine client requests and updates.
• Responsible for month end close, and creation and distribution of reports.
• Preparation and analysis of standard reports and spreadsheets.
• Track chart flow all the way through posting in the billing system.
• Track performance of contracted payors.
• Maintain provider file and its unique set-up.
• Track payment patterns and fluctuation of Accounts Receivable.
• Tracking collection agency assignments and its performance.
• Track and analyze daily Key Indicators and Service Level Agreement for Clients as assigned.
• Identify and report possible risk areas and provide suggestions for solution.
• Attend meeting calls during month end, contract review, provider enrollment review, and accounts receivable review.
• Ad hoc reports as requested from clients and client managers.
• Financial hardship request reviews from patients.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Qualifications

• Advanced knowledge of MS Word and Excel.
• Strong analytical and problem-solving skills (reporting, identifying trends, risk areas).
• Basic knowledge of payment posting and accounting.
• Knowledge of medical billing: denials, appeals, secondary billing and refunds.
• Detail oriented.
• Strong customer focus with ability to resolve patient disputes.
• Strong communication skills (client-facing, written, and verbal).
• Client relationship skills such as escalation management and conflict resolution.
• Ability to manage multiple clients and priorities simultaneously.
• Ability to interpret financial and operational data.

Requirements

• Bachelor’s degree preferred in related field.
• 2-4 years’ experience in healthcare operations, billing, or revenue cycle.
• 1-3 years’ experience in client services or account management.
• Proficient medical billing computer platforms.
• Experience with Athena IDX preferred.
• Familiarity with Service Level Agreements and KPI tracking.