[Hiring] Client Operations Associate @River

Role Description

This role involves directly interfacing with clients and managing questions and feedback about our products and services.

• Analyze and identify trends in client activity and inquiries
• Identify and develop operational efficiencies to scale the business and processes
• Refine the business rules, automations, and communication methods across Client Operations
• Act as a liaison between clients and various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience

Qualifications

• Ability and interest to work in a fast-paced fintech startup environment
• High agency self-starter
• Collaborate and problem-solve well
• Customer-facing experience preferred
• Great communicator, conversationalist
• Highly adaptable; able to shift focus on the fly and balance many tasks
• Ability to identify trends in data and make decisions based on analyses
• Excel/Google Sheets, SQL, product management experience a plus, but not required
• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Requirements

• Salary: $70,000 - Full Time
• Competitive compensation and equity
• Unlimited PTO
• Medical, dental, and vision insurance
• 401k
• Fully remote option

Interview Process

• Screening Video Call (30 minutes)
• Role specific interview block (1 hour with 2 River employees)
• Prompted Assignment
• Culture & Executive Interview (1 hour block with 2 River employees)