[Hiring] Client Onboarding Specialist @Mogli Technologies

Role Description

The onboarding environment is fast-paced, requiring Client Onboarding Specialists to manage multiple clients simultaneously without compromising on detail or compliance requirements. Working alongside the Client Success team to ensure an effective onboarding experience, successful Onboarding Specialists are characterized by their:

• Experience with web-based technologies
• Tenacious nature
• Passion for solving client needs
• Strong communication and project management skills
• Yearning to learn new things

Onboarding Specialists set the tone of post-sales client relationships and build initial client trust by guiding them through their first experiences with Mogli. They guide client success by:

• Facilitating seamless product implementation
• Encouraging adoption, beginning immediately post-sale
• Educating clients on product features and the details of their Mogli configuration

Ultimately, the onboarding processes aim to promote client retention and minimize churn.

Qualifications

• 2-4 years managing customer accounts and/or directly interacting with customers
• Strong experience with Salesforce (certifications preferred)
• Strong analytical and problem-solving skills
• Strong project management & communication skills
• Ability to work well with company leaders and employees
• A self-starter attitude with the ability to take independent initiative
• Excellent customer service skills
• Ability to adapt training plans to meet the needs of trainees
• Ability to apply engineering, technology, or other related principles to product onboarding
• Strong risk assessment skills
• Balanced skillsets of independence and collaboration
• Foreign languages fluency is a bonus, but not required

Requirements

• Communicate with candor, supporting transparency and building client trust
• Possess a consultative mindset, showing curiosity and providing high-level context
• Identify potential regulatory or technical blockers early in the lifecycle

Benefits

• Compensation: $70-80K, dependent upon experience - with additional variable bonus
• Complete Medical, Vision, Dental Insurance, Short-term/Long-term Disability, and Life Insurance fully covered by Mogli
• Matching 401k plan
• Ownership of Mogli and equity grant
• Flexible Time Off per Mogli’s FTO Policy
• 9 US Federal Holidays and 6 paid sick days
• Work from Anywhere in the United States