[Hiring] Client Onboarding Specialist @WeTravel

Role Description

This role involves helping new customers get up and running with WeTravel quickly and effectively.

• Empower client businesses to grow while supporting the Sales team.
• Collaborate closely with Sales, Account Management, Product, and customers.
• Migrate important content like reservation details, photos, pricing information, and tour descriptions.
• Provide personalized training to ensure customers feel confident using the WeTravel platform.
• Possibility of business travel (1-2 times per quarter) for on-site client onboarding projects.

Qualifications

• Fluent in English (bonus points for other languages).
• Passionate about educating customers and colleagues, performance improvement, and commercial success.
• Organized, proactive, and comfortable working independently in a remote environment.
• Comfortable in a customer-facing role with attention to detail.
• Great project management skills, able to juggle multiple projects and manage stakeholders' expectations.
• Enjoy onsite visits to clients and helping them get set up for success.

Requirements

• Experience in travel tech or SMB-focused SaaS (bonus points).
• Familiarity with HubSpot, Slack, Confluence, Loom (bonus points).
• Teaching background, or experience in Onboarding, Customer Success, Account Management, or Implementation roles (bonus points).
• Experience designing and implementing best practices and processes (bonus points).

Benefits

• 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans.
• Unlimited paid time off to rest and recharge.
• Amsterdam Program – visit HQ for 2–4 weeks annually, staying in WeTravel apartments.
• Work remotely for a maximum of 4 weeks per calendar year.
• Annual team off-site (often somewhere sunny).
• Extensive paid family leave.
• Three paid volunteer days per year.
• Two-week cross-functional onboarding program.
• Cutting-edge equipment and tools to set you up for success.
• Cambly access for English language support, if needed.
• Join a global, fun-loving, and impact-driven team.
• Employer-sponsored 401(k) plan with a 2% company match.