[Hiring] Client Liaison @bswift

Role Description

The Client Liaison serves as a high-touch escalation point for benefit-related employee issues and is deeply integrated into the client’s internal operations. This individual will work across teams and communication platforms to ensure timely resolution of benefit issues, support key benefit events like Annual Enrollment, and build strong relationships with both internal and client stakeholders.

Responsibilities

• Serve as the primary point of contact for escalated employee benefit inquiries.
• Access and work within the client’s internal systems, such as case management platforms, Slack, and email.
• Support Annual Enrollment activities, including executive-level assistance where needed.
• Present quarterly Service Level Agreement (SLA) metrics to client stakeholders.
• Maintain a strong presence across internal and client teams to ensure seamless communication and timely resolution of benefit-related concerns.
• Build and manage effective relationships with client contacts, including compliance, HSA, and vendor-aligned roles.
• Collaborate with internal subject matter experts to resolve system-related issues.
• Demonstrate professionalism and readiness when interacting with senior leaders or executives.

Qualifications

• Strong background in client services, benefits administration, or employee support.
• Excellent verbal and written communication skills.
• High degree of professionalism and polish, especially when interacting with executive stakeholders.
• Ability to navigate and work within client-specific systems and tools.
• Comfort working independently and managing competing priorities.
• Strong interpersonal skills and the ability to build rapport with both internal and external partners.
• Ability to anticipate needs and follow through on escalated items promptly.

Preferred Qualifications

• Experience with bswift or a similar benefits platform.
• Prior experience supporting large clients or within a highly matrixed environment.
• Familiarity with employee benefits enrollment and compliance processes.

Benefits

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.
• Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement.

Salary Information

The base salary range for this position is $75,000-$90,000, exclusive of fringe benefits or potential bonuses. Your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience.