[Hiring] Client Intake Coordinator @Entrusted Legacy Law

Role Description

We are looking for a warm, articulate, and empathetic remote front-desk professional to serve as the first point of contact for our firm. In this role, you will be the voice of our practice—

• Answering high-volume incoming phone calls
• Guiding potential clients with care
• Scheduling consultations
• Routing calls to the appropriate team members
• Maintaining our attorneys' schedules

Because of the personal nature of our work, you must blend exceptional phone presence and organization with genuine warmth and patience. This is a full-time role, Monday - Friday, 8:30 a.m.- 5:00 pm Eastern Time.

Qualifications

• Must currently reside in Pennsylvania or Nevada (Required for state tax and employment purposes)
• At least 2+ years of high-volume phone handling, front-desk, customer service, or call-center experience (experience in a law firm, medical office, or professional service firm is a major plus)
• Excellent verbal and written communication skills with a clear, calm, and reassuring telephone voice
• Comfortable using cloud-based VoIP phone systems, electronic calendar systems (Google Calendar), CRM software, and basic office applications
• Ability to navigate sensitive situations (such as recent family passings or elderly care concerns) with grace, confidentiality, and respect
• A quiet, private home office free from background noise, equipped with high-speed internet and a reliable computer setup

Requirements

• Answer high-volume incoming calls promptly with a welcoming, friendly, and professional tone
• Gather preliminary information from prospective clients, showing empathy and patience while ensuring they feel heard and valued
• Schedule initial consultations, client meetings, and attorney callbacks accurately across multiple time zones using our practice management software
• Route incoming calls to attorneys, paralegals, or staff members efficiently, taking detailed and accurate messages when team members are unavailable
• Gratefully and firmly screen sales and solicitor calls, keeping our phone lines open for clients while politely conveying that the firm is not interested
• Assist with pre-consultation follow-up emails, basic data entry, and updating client information in our CRM/case management system

Company Description