[Hiring] Client Experience Support Specialist @Emapta

Role Description

Put yourself behind the campaigns brands count on to perform. As a Client Experience Support Specialist, you'll connect creative assets, data feeds, DCO technology, and performance insights across the global digital advertising industry. Turn campaign precision into client success while taking your ad-tech career to the next level with Emapta.

Qualifications

• 1 to 2 years of experience in digital advertising, ad-tech, ad operations, media operations, or a related support role
• Familiarity with ad-serving platforms, dynamic creative optimization (DCO) technology, or campaign execution workflows
• Strong organizational and project management skills, with excellent attention to detail and accuracy
• Ability to work effectively in a fast-paced environment with shifting priorities
• Proficiency in technical platforms and software tools, with the ability and willingness to learn new systems
• Strong written and verbal communication skills for effective internal coordination
• Collaborative and solution-oriented mindset with a proactive approach
• Passion for delivering high-quality work that supports excellent client outcomes, including behind-the-scenes campaign execution

Requirements

• Experience with dynamic creative optimization (DCO) platforms or similar advertising technology tools
• Familiarity with creative versioning, data feeds, or performance reporting tools
• Understanding of digital media buying or programmatic advertising environments

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift Schedule
• Permanent WFH arrangement
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Your Daily Tasks

• Assist Client Experience Managers with campaign setup, tracking, and optimization
• Translate client objectives into actionable configurations within the advertising technology platform
• Monitor campaign progress and performance metrics and flag issues or opportunities to the account lead
• Prepare and organize campaign materials, including data feeds, creative assets, reports, and documentation
• Maintain strong platform knowledge to provide internal guidance and troubleshoot issues
• Collaborate with product, operations, and creative teams to support client needs and internal deliverables
• Manage project timelines and task tracking to ensure smooth and timely campaign launches
• Document processes, workflows, and key learnings to support team knowledge and future scalability
• Prepare internal status updates, performance summaries, and training resources
• Support continuous learning and process improvement across accounts
• Contribute to a client-centric culture focused on success and excellence