[Hiring] Client Experience Manager @CVS Health

Role Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

What you will do:

• Client Support
  • Perform and support plan changes.
  • Perform ID card facilitation.
  • Complete any necessary reporting (scheduled, ad-hoc).
  • Conduct inbound phone calls.
  • Complete any assigned invoices.
  • Perform any assigned group terminations.
  • Complete documentation requests.
  • Serve as a presence throughout the implementation process.
  • Facilitate and participate in external-facing meetings.
• Member Support
  • Perform overrides as needed.
  • Oversee prior authorization and accessibility processes.
  • Conduct inbound phone calls.
  • Oversee resolution of claims issues.
  • Perform manual eligibility adds and terminations.
  • Service warranties as assigned.

Qualifications

• 5+ years of experience in a pharmacy, PBM (Pharmacy Benefit Management), and/or insurance setting.
• Ability to travel up to 25% of time within the continental United States.

Requirements

• Certified Pharmacy Technician.
• Basic awareness of problem solving and decision-making skills.
• Previous experience with Salesforce.
• Bachelor’s degree.

Education

• High school diploma or GED.

Benefits

• Comprehensive and competitive mix of pay and benefits.
• Medical, dental, and vision coverage.
• Paid time off.
• Retirement savings options.
• Wellness programs and other resources, based on eligibility.

Pay Range

The typical pay range for this role is: $46,988.00 - $122,400.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Application Information

We anticipate the application window for this opening will close on: 10/02/2026. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.