[Hiring] Client Experience Coordinator @Aveanna

Role Description

The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e-mail, phone, computer or in-person.

Essential Job Functions/Responsibilities

• Adhere to Aveanna Core Values
• Receive and handle incoming calls
• Maintain and review punch and attendance entries within AveannaCare
• Maintain and update Employee & Client Service Accounts in AveannaCare
• Run AveannaCare reports and process data imports as needed, including in a SQL report environment
• Adhere to payroll/billing cut offs and deadlines
• Follow up with regional centers, families, and care providers as needed
• Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines
• Resolve payroll/punch issues or concerns
• Analyze, identify and resolve issues relating to AveannaCare
• Use professional communication and conflict resolution techniques as required
• Evaluate data issues, report feedback and observations in determining task priorities
• Perform other duties as assigned or needed.

Qualifications

• Candidates MUST be located in the state of IOWA
• Bachelor’s degree preferred, but not required
• Minimum of one year of payroll and/or customer service experience within the last four years
• Excellent interpersonal skills; self-driven, motivated and results oriented
• Strong analytical and judgment skills
• Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software
• Ability to successfully handle multiple tasks simultaneously; strong organizational skills
• Thrive in a fast-paced environment
• Bilingual in Spanish, preferred

Company Description

• Join a Company That Puts People First!
• Award-Winning Culture: Ranked the #1 company to work for in Georgia in 2024 by U.S. News & World Report.
• Employee Connection & Support:
  • Aveanna Connection Groups: Employee-led groups where shared identities and experiences create spaces for connection, collaboration, and support.
  • Aveanna Social Circles: Join groups based on your interests, like books, music, or movies, to build camaraderie and lasting friendships.
  • Aveanna Employee Relief Fund: A resource to help our team members through unexpected hardships, because we’re stronger together.
• Inclusive Learning Environment: We believe in growing together. Our inclusive learning sessions are open to all employees, fostering collaboration and shared success.
• Commitment to Community: Every year, we dedicate a day to giving back through our Annual Service Day, making a meaningful impact in the communities we serve.