[Hiring] Client Experience Coordinator @Aveanna Healthcare

Role Description

The AveannaCare Specialist/Coordinator is responsible for assisting the AveannaCare users (participants, clients, care providers, reimbursement recipients) and ensuring the efficient operations of AveannaCare. The AveannaCare Coordinator will assist users by e-mail, phone, computer or in-person.

• Adhere to Aveanna Core Values
• Receive and handle incoming calls
• Maintain and review punch and attendance entries within AveannaCare
• Maintain and update Employee & Client Service Accounts in AveannaCare
• Run AveannaCare reports and process data imports as needed, including in a SQL report environment
• Adhere to payroll/billing cut offs and deadlines
• Follow up with regional centers, families, and care providers as needed
• Complete Special Incident Reports (SIRs) and follow through on SIR instructions per Regional Center guidelines
• Resolve payroll/punch issues or concerns
• Analyze, identify and resolve issues relating to AveannaCare
• Use professional communication and conflict resolution techniques as required
• Evaluate data issues, report feedback and observations in determining task priorities
• Perform other duties as assigned or needed

Qualifications

• Bachelor’s degree preferred, but not required
• Minimum of one year of payroll and/or customer service experience within the last four years
• Excellent interpersonal skills; self-driven, motivated and results oriented
• Strong analytical and judgment skills
• Intermediate computer skills using Microsoft Windows, Word, Excel and ability to learn Aveanna’s proprietary software
• Ability to successfully handle multiple tasks simultaneously; strong organizational skills
• Thrive in a fast-paced environment
• Bilingual in Spanish, preferred

Benefits

• Award-Winning Culture
• Employee Connection & Support
• Inclusive Learning Environment
• Commitment to Community