[Hiring] Client Engagement, Insights Specialist @NPS Prism

Role Description

You’ll help clients across a range of industries create winning, data-driven CX strategies. As a Customer Insights and Strategy Delivery Specialist, you will be a key individual contributor on the Commercial team. You will be working with the Commercial team, Product team, and Bain consulting teams and Partners to ensure clients see the full value of Prism, responsible for generating insights from a robust dataset and managing daily client interactions.

This is a highly cross-functional, fast-paced role that blends client-facing work, data analysis, and strategic storytelling. You’ll be hands-on in building insights, crafting presentations, supporting the team, and helping clients integrate Prism into their daily decisions.

• Analyze large datasets, build insights and help transform complex data into compelling stories
• Partner with your Senior Client Engagement Manager (Sr CEM) to build client-ready materials and presentations that clearly communicate CX insights
• Support the team with some specific data extractions for strategic reports and materials in alignment with Commercial team priorities
• Manage client request backlog and data refreshes process
• Support client onboarding, engagement, and ongoing adoption of NPS Prism
• Join client meetings and assist in delivering insights, training, and tailored support
• Create and deliver training sessions and materials for clients, as needed
• Become a subject matter expert in Prism’s metrics, benchmarks, and industry-specific CX dynamics

Qualifications

• At least 3 years of experience in strategy consulting, customer insights, analytics, or data-driven, client-facing roles
• Strong analytical and problem-solving skills, with the ability to interpret complex data and extract meaningful insights
• Proficient in Excel and Tableau (or similar tools) to work with large datasets and develop impactful visual stories
• Skilled at translating analysis into clear, compelling presentations using PowerPoint
• Excellent communication and collaboration skills, with a strong client-focused and quality-driven approach
• Thrives in fast-paced, evolving environments – proactive, adaptable, and comfortable managing multiple priorities
• Advanced to fluent English proficiency, with excellent written and verbal communication skills – we’ll test this during the process
• Highly intellectually curious and eager to continuously learn
• Structured and hypothesis-driven in their thinking
• Detail-oriented while maintaining a strong grasp of the big picture
• Comfortable taking ownership and working independently
• Energized by working collaboratively across teams and functions

Benefits

• We believe that diversity, inclusion and collaboration is key to building extraordinary teams.
• We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.