[Hiring] Client Care Representative @Nexus Technologies LLC

Role Description

The Client Care Representative offers the opportunity to make a meaningful impact every day. You'll serve as the central connection between customers, field engineers, and internal teams, ensuring projects move forward seamlessly while delivering an exceptional customer experience.

Success in this position comes from curiosity, adaptability, and a willingness to continuously learn. As our business evolves, you'll have the opportunity to develop new skills, solve unique challenges, and play a key role in improving processes that directly influence customer satisfaction and operational success.

What you will do

• Serve as a point of contact for customers, providing responsive, professional support by phone and email.
• Coordinate and schedule field engineers, ensuring all required information is gathered for successful onsite visits.
• Maintain confidentiality and security of customer support tickets, records, and sensitive information in accordance with company policies.
• Manage customer requests from intake through resolution, providing timely follow-up and clear communication.
• Maintain accurate customer records, service documentation, and detailed CRM updates.
• Support internal teams by gathering information, preparing reports, and assisting with administrative coordination.
• Create and distribute professional correspondence, reports, spreadsheets, and other business documents.
• Maintain accurate scheduling, tracking, and departmental documentation, including time and expense records.
• Build strong relationships with customers and cross-functional teams to ensure a high-quality customer experience.
• Continuously identify opportunities to improve workflows, streamline processes, and enhance service delivery.
• Stay informed on company products, services, and initiatives to confidently support customers and internal stakeholders.

Qualifications

• Strong organizational skills with the ability to prioritize competing demands, adapt quickly, and manage multiple projects simultaneously.
• Excellent written and verbal communication skills with a professional, customer-focused approach.
• Strong critical thinking and problem-solving abilities, with confidence navigating new situations and learning on the job.
• Proficiency with Microsoft Office.
• Experience using CRM or customer management systems (desired).
• A combination of education, training, and relevant experience that demonstrates success in customer service, operations, or administrative support.

Requirements

• Full-time position located in the United States and performed remotely.
• Estimated Starting Salary/Wage Range: $20 - $22 hourly, less applicable withholdings and deductions, paid on a semi-monthly basis.

Benefits

• Four weeks of annual accrued PTO.
• Seven paid national holidays.
• Medical, dental, vision options.
• Company-paid life insurance, short and long-term disability.
• Voluntary benefits such as critical illness and accident.
• Voluntary Legal Shield and identity theft protection.
• Discretionary annual 401k match plan.
• Generous employee referral bonus plan.
• Employee Assistance Program.
• Access to over 90,000+ courses in ADP My Learning.
• StandOut employee engagement tools.
• Eligible to apply for NexusTek Technical Academy or Leadership Academy.