[Hiring] Client Care Associate @CWB Group

Role Description

The Client Care Associate is responsible for the timely and accurate support to clients and CWB group representatives. This position will report to the Director, Client Success Team and will work out of your home office.

• Respond to call centre communications, including phone calls, voicemail, webchat interactions, and info email response/redirection
• Exam appointment bookings
• Course registration processing – includes transfers, cancellations and online course extensions
• Invoice payment processing
• Other duties as assigned

CWB has adopted a remote-first working model, where employees will work from their home office, servicing the client within their specified areas either remotely or in person. We are embracing radical flexibility, where employees are encouraged to work a schedule that works best for them, their team, and their clients.

Qualifications

• Equivalent general administrative experience
• General Office Administration experience essential in corporate/professional environment
• Intermediate knowledge of Microsoft Word and Excel
• Professionalism and customer-service skills to deal with clients required
• Excellent oral communication and interpersonal skills necessary to interact with a number of individuals
• Ability to work as a team member

Requirements

• This is a remote, work from home position
• Travel might be required from time to time

• The following qualifications are considered assets:
• 2 Yr. Business Administration Certificate
• Call Centre work experience

Benefits

• Competitive salary structure
• Comprehensive medical benefits for you and your dependents
• Flexible work schedule
• RRSP and pension program
• Structured career development: we offer education and training opportunities to help you reach your goals

Accommodation

The CWB Group is committed to providing accommodation to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us when applying and we will work with you to meet your needs. We welcome applications from all qualified individuals; however, only those under consideration will be contacted. Apply today!