[Hiring] Client Associate @Full Circle CX

Role Description

We are seeking a detail-oriented and personable Client Associate to join our team. This individual will be the front line of communication for our clients, ensuring their needs are met with excellence and efficiency. You will assist with onboarding, client communications, and daily operational support, acting as a key liaison between our internal teams and our clients.

• You will be taking customer calls, capturing incoming leads, taking orders, and scheduling appointments, while working from the comfort of your own home.
• Make outbound calls for follow-ups, appointment reminders, or outreach as required.
• Serve as a primary point of contact for assigned client accounts.
• Support client onboarding, setup, and implementation processes.
• Respond promptly to client inquiries via email, phone, chat, or ticketing systems.
• Maintain detailed knowledge of client expectations, preferences, and service details.
• Collaborate with internal teams to resolve client issues and ensure satisfaction.

Qualifications

• Neutral English accent is required.
• 1+ years of customer service experience.
• Can type at least 40 wpm.
• Passionate about customer service.
• Excellent communication and interpersonal skills; verbal and written.
• Ability to manage multiple accounts and priorities simultaneously.
• Strong organizational and time-management abilities.
• Ability to sit for long periods and pass a background check.

Requirements

• Quiet private workspace.
• USB Headset with Noise Cancellation feature.
• Dual monitors.
• Working Webcam.
• Microsoft Windows computer – NO MacBooks.
• Computer with at least 1.8 GHz processor and at least 4GB RAM.
• Main Internet Service Speed: at least 25 Mbps cable connection.
• Backup Internet Service Speed: at least 10 Mbps.

Benefits

• This is a Bring Your Own Device (BYOD) role. All team members are required to use their own computer, which must meet our system requirements to ensure compatibility with company applications and tools.