[Hiring] Claims Resolution Adjuster @Allstate

Role Description

As a Claims Resolution Adjuster, your main focus will be investigating automobile accidents involving bodily injury. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair injury settlements with all parties involved.

• Responsible for liability investigation and ultimate decisions.
• Identify injured parties beyond who is listed at FNOL (First Notice of Loss).
• Recognize impactful risk potential on claim files.
• Support the claimant throughout the vehicle restoration process.
• Provide feedback on the Auto process in general.
• Collaborate with Casualty Adjusters throughout the claims process.

This position is not available to residents of California, Washington, Alaska, Hawaii, or Puerto Rico.

Schedule:

8-hour shift Mon-Fri | 8:00am - 4:30pm with potential Saturday duty rotation.

• The Customer Service Expert: Live into Allstate’s Claims Culture by caring, empowering, and restoring.
• The Investigator: Independently investigate casualty claims by performing detailed reviews of damage and interpreting policies.
• The Effective Communicator: Use phone, emails, and sometimes video chat with customers to help them through the claims process.
• The Negotiator: Evaluate and negotiate claims settlements with customers, vendors, third party carriers, and claimants.
• The Problem Solver: Utilize multiple tools to get the job done in a fast-paced environment.
• The Recorder: Protect the company financially by executing policies and keeping clear records of your work.

Qualifications

• 2+ years Claims experience, specifically Casualty Bodily Injury claims background.
• Claims investigation and negotiation experience is preferred.
• Experience with liability investigations, investigating coverage, PD coverage, set MOI, rental, and resolving liability a plus.
• Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.
• Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.

Requirements

• A dedicated workspace in your residence that is private and free from distractions.
• A minimum internet bandwidth of 50 MB down/5 MB up.
• Appropriate work surface and seating.

Benefits

• A technology bundle that includes all equipment needed to perform your work from home (laptop, monitors, headset, keyboard, mouse).
• Connectivity reimbursement of $80 per month to offset some of the cost of internet.
• Competitive pay with needed support for continuous development and career advancement.
• Flexibility in scheduling and a time off policy that helps support your work/life balance.
• Initial and ongoing training to get you proficient in your new role.
• Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.