[Hiring] Claims Phone Representative @Enterprise Holdings

Role Description

Enterprise Mobility is looking for remote employees who live in the state of Oklahoma to join our Phone Representative team! When damage occurs to our company property - primarily our rental vehicles - the Damage Recovery Unit works to recover costs for those damages. Phone Representatives are responsible for:

• Receiving incoming calls from renters, third parties, credit card companies, and insurance companies
• Directing the call to the appropriate person or taking the necessary information
• Handling claim files with specialized functions
• Providing professional customer service that reflects positively on the company
• Successfully managing conflict during difficult or emotional situations
• Effectively communicating with individuals related to a claim file
• Completing outbound calls to report claims to insurance carriers
• Adhering to company policies, procedures, guidelines, and state and federal laws
• Performing other miscellaneous job-related duties as assigned

Qualifications

• Must currently live in the state of Oklahoma
• At least one year of continuous employment with the same company
• Willing to accept $15.09/hr for this position
• Previous call center experience preferred
• Customer service experience via phone or e-mail communication preferred
• At least basic/beginner skill level in Microsoft Office products (Outlook, Word, and Excel) is required
• Permanent residence with a defined work space that is free of distractions
• Consistent and reliable high-speed internet access
• Available to attend the full first week of training, Monday-Friday from 7:00 AM to 4:00 PM CST
• Able to work full-time schedule, Monday-Friday from 9:00 AM to 5:30 PM CST
• Authorized to work in the United States without requiring work authorization sponsorship
• At least 18 years old

Requirements

• Training will take place the first week of employment, Monday through Friday from 7:00 am CST to 4:00 pm CST
• Regular schedule is full-time 9:00 am CST to 5:30 pm CST, Monday through Friday

Benefits

• Compensation package of $15.09 / hour
• Paid virtual training
• Full-time benefits including medical, dental & vision
• 401k with a company match of up to 4% and profit sharing
• Paid time off
• Employee discounts
• Much more!

Company Description

We Work Hard and Reward Hard Work!