[Hiring] Claims Administrator @Twoconnect

Role Description

The Claims Administrator is responsible for supporting the efficient and accurate processing of insurance claims. This role involves liaising with customers, veterinary practices, and internal stakeholders to gather required information, assess claims, and communicate outcomes. The position requires strong attention to detail, excellent communication skills, and the ability to manage tasks in a timely and professional manner while meeting service and regulatory standards.

• Actively chase, request and gather information required for claims assessment and underwriting referrals.
• Approve claims and communicate outcomes clearly to customers.
• Communicate claim decline decisions professionally and sensitively.
• Respond to claim enquiries via phone and email.
• Answer and resolve inbound customer queries.
• Maintain clear, efficient communication with customers, veterinary practices and other third parties to obtain information and progress claims.
• Ensure customer satisfaction is exceeded while meeting company and regulatory service standards.
• Produce high-quality documentation and maintain accurate records in internal systems.
• Complete a variety of administrative tasks with strong attention to detail.
• Complete daily tasks in a timely manner, using effective problem-solving skills.
• Ensure team SLA and KPI targets are consistently met.
• Maintain comprehensive knowledge of company products.
• Undertake regular learning and development in line with company and FCA requirements.
• Share knowledge and expertise with colleagues.
• Support other departments when required.
• Proactively identify and contribute to improvements in operational claims processes.

Qualifications

• Tertiary Qualification or relevant work experience (e.g. Business Administration, Office Administration, Communications, or a related discipline).
• Proven experience in a customer service/administrative role (Insurance and claims experience advantageous but not essential).
• Strong written and verbal communication skills, with the ability to handle sensitive situations professionally.
• High level of attention to detail and accuracy.
• Strong organisational and time management skills.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving mindset with a proactive approach.
• Ability to work both independently and collaboratively within a team.
• Competency in using internal systems and Microsoft Office applications.
• Willingness to learn and maintain knowledge of company products and regulatory requirements.

Benefits

• Work from home.
• Mon - Fri: 5:00 PM – 2:00 AM PHT (adjustments will be made for daylight saving time).
• HMO with 1 free dependent and medical reimbursements.
• Government-mandated benefits.
• Work from home allowances.
• Opportunities to work with leading companies in Australia and beyond.
• Training programmes for career development.
• Engaging company outings, team activities and wellness sessions.
• Supportive, inclusive culture.
• Dedicated managers focused on your growth and success.

Company Description

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom and Europe, providing direct access to global careers and long-term opportunities.

• We offer competitive pay and benefits, additional entitlements and structured career development programs that make employment both financially rewarding and professionally sustainable.
• Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth and genuine care for every employee.
• Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

🔗 Learn more about us through our official pages:

• Website: twoconnect.com.au
• Careers: apply.workable.com/twoconnect-careers/
• LinkedIn: linkedin.com/company/twoconnectau
• Facebook: facebook.com/2woconnect
• Instagram: instagram.com/twoconnect_