[Hiring] Claim Specialist @DayDream

Role Description

We’re looking for an experienced, detail-oriented Claim Specialist to help our clients navigate insurance with confidence. This role is critical to the claim lifecycle from submission to resolution and plays a key part in shaping the tools we use every day.

As a Claim Specialist at DayDream, you won’t just process claims. You’ll help design the future of how we do it by working closely with our software engineering team to fine-tune internal tools and make our platform even better.

What You'll Do

• Submit claims accurately and completely with all required attachments and documentation
• Post insurance payments with speed and accuracy in accordance with the received EOB
• Follow up on outstanding claims to reduce claim aging
• Handle denials and appeals professionally and efficiently, interpreting EOBs and rejection codes
• Collaborate with our software engineering team to provide feedback and ideas that improve our internal tools
• Work cross-functionally with teammates in billing, operations, and client success to deliver excellent service

Qualifications

• 8+ years of experience in dental revenue cycle management (RCM), especially claims processing
• Deep familiarity with dental billing software and comfort with tools like Google Workspace, Slack, and remote connection software
• Clear, professional communication skills, both written and verbal
• Strong organization and problem-solving skills, with high attention to detail
• A collaborative mindset and an interest in improving internal systems and workflows
• A bachelor's degree is nice to have, but not required

Benefits

• Competitive hourly pay
• Medical, dental, and vision insurance some with plan option premiums 100% covered for employees
• Medical and dependent care FSA options
• PTO and sick time accrue from day one
• 9 paid holidays annually
• Company-provided laptop and home office stipend