[Hiring] Claim Resolution Specialist II @Liberty Mutual

Role Description

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a career with endless opportunities for growth? If so, a career within the Personal Lines - Liability Homeowners Property Damage (HOPD) Department is for you!

This is a grade range posting 11 to 12. Salary range posted reflects this range.

The claim owner will be responsible for:

• Investigating, evaluating, negotiating, and settling Personal Lines Liability Property Damage claims (non-injury) under moderate supervision.
• Completing review of policy coverage, incident details, determining liability, setting/adjusting reserves, estimating for damages, and negotiating settlements.
• Independently handling and establishing a plan of action for coverage issues and multiple claimant exposures (2+).
• Managing policyholder and Agent concerns, and internal and external resources appropriately.
• Handling other homeowner specialty coverages and team problem solving through continuous improvement initiatives.
• Assisting with the training, onboarding, and mentoring of new hires.

*We are currently not hiring in the following locations – California, Illinois, Alaska, Hawaii.

Ideal Candidate will be located by one of our office hubs – Liberty Lake, Boston, Indiana, Plano, or Lake Mary.

In this role, you will:

• Manage, investigate, and resolve attorney represented and unrepresented Liability Property Damage claims (non-injury).
• Investigate and evaluate coverage, liability, damages, and settle claims within prescribed authority levels.
• Communicate with policyholders, witnesses, and claimants to gather information regarding claims.
• Refer tasks to auxiliary resources as necessary, and set plan as to proper course of action.
• Respond to various written and telephone inquiries including status reports.
• Review, respond, and investigate subrogation demands directly with the third-party carrier.
• Review, refer, and may be required to prepare response for Arbitration.
• Write appraisals for dwelling repairs, contents repair or replacement, and other property damage losses based on information collected.
• Confirm or deny coverage and liability and advise policyholders, agents, and claimants as to proper course of action.
• Identify suspicious losses and recommend referral to SIU where appropriate.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Make effective use of loss management techniques.
• Negotiate settlements with attorneys, claimants, third-party carriers, and/or co-defendants.
• Arrange for expert inspections involving third party or potential fraud actions as needed.
• Manage the practices and billing activities of outside and in-house counsel.
• Update files and provide comprehensive reports as required.

Qualifications

• Strong competency of legal liability, general insurance policy coverage, and State Tort Law.
• Strong computer skills with the ability to work with multi-faceted systems, and analytical skills.
• Strong written and oral communication skills, interpersonal, negotiation, and investigative skills required.
• Demonstrated understanding of homeowner property damage, building construction principles, and/or building estimating.
• Proven ability to provide exceptional customer service experience.
• Effective negotiation skills.
• Knowledge of coverages provided within various homeowner policies – Home, Condo, Renter’s, and Landlord policies.
• Ability to manage workload while exhibiting good judgment effectively and independently.
• The capabilities, skills, and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and 6-12 months of directly related experience.
• Ability to obtain proper licensing as required.