[Hiring] Credit Resolution Representative II @Trinity Health

Role Description

Work Remote Position (Pay Range: $19.5965--$29.3948)

Performs day-to-day activities required to process credit account balances from patients and insurances within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as a member of a team at an assigned PBS location responsible for reducing account receivable credits, communicating with insurance companies, and coordinating with the customer service team to communicate to patients regarding overpayments. Responsibilities require expertise in determining the root cause of credit balances and in taking the appropriate steps to resolve issues resulting in full adjudication of an account.

• Posting payments and rejections from insurance companies.
• Rebilling claims as needed to maintain manageable credit accounts receivable.
• Ensuring accurate submission of claims and patient statements.
• Reports directly to the Supervisor Payment Posting.

Qualifications

• High school diploma or Associate's degree in Accounting or Business Administration or related field.
• Up to three (3) or more years of relevant knowledge of revenue cycle functions and systems.
• Experience within a hospital or clinic environment, health insurance company, managed care organization, or other health care financial service setting.
• CPA certification preferred.
• Experience in a complex, multi-site environment preferred.
• Proficient in Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• Excellent written and verbal communication skills and organizational abilities.
• Strong interpersonal skills in interacting with internal and external customers.
• Strong accuracy, attention to detail, and time management skills.
• Completion of regulatory/mandatory certifications and skills validation competencies preferred.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence characterized by honesty, integrity, and caring.

Requirements

• Communicates frequently, in person and over the phone, with people in all locations on product support issues.
• Manual dexterity needed to operate a keyboard.
• Hearing needed for extensive telephone and in-person communication.
• Ability to concentrate, meet deadlines, and work on several projects simultaneously.
• Ability to adapt to interruptions and changing work priorities.
• Ability to work concurrently on a variety of tasks/projects in a potentially stressful environment.
• Must possess the ability to comply with Trinity Health policies and procedures.

Benefits

• Rooted in our Mission and Core Values, we honor the dignity of every person.
• Recognize the unique perspectives, experiences, and talents each colleague brings.
• Embrace our differences to grow stronger together and deliver compassionate, person-centered care.
• Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.