[Hiring] Child Support Call Center Agent I @Conduent

Role Description

The Customer Care Associate will handle inquiries for the New Jersey Department of Human Services Office of Child support and the services it provides via inbound calls.

• Address and research customer inquiries and provide appropriate and accurate information.
• Respond to telephone inquiries and concerns using approved procedures and guidelines.
• Answer questions on various issues such as child support payments history and account histories.
• Reset personal identification of callers unable to self-serve in the Interactive Voice Response system.
• Gather information, research/resolves inquiries, and appropriately document customer calls.
• Read and interpret documents on file.
• Understand and retain a large amount of information.
• Respond professionally to escalate calls, should they arise.
• Communicate appropriate options for resolution promptly.
• Review customer needs and inform customers of services and resources available to them.

Qualifications

• High School diploma or GED
• 2 years of high-volume call center or Customer Service experience
• Computer system experience with data entry, database documentation knowledge
• Typing speed of 30 WPM
• Two screens/monitors are required

Requirements

• Having your own equipment (PC); Mac is not compatible
• Internet speed must be at least 400 Mbps
• Device specifications:
  • Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher
  • Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
  • Running Windows 10 OS 64 bit
  • Memory (RAM) requirements: minimum of 8 GB, recommended 16 GB
  • Ethernet cable, 50 feet or longer

Benefits

• Paid Training
• Full-time schedule (40 hrs. a week)
• Career Growth Opportunities
• Full Benefit Options from the start