[Hiring] Chat Support Specialist @StelloFoods

Role Description

This is a remote position. Stello Foods is seeking a dedicated Chat Support Specialist to join our dynamic team in the Food & Beverages industry. This role is vital in delivering exceptional customer experiences by providing timely, accurate, and friendly assistance through our online chat platform.

As a Chat Support Specialist, you will be the frontline ambassador for Stello Foods, helping customers navigate their inquiries and ensuring satisfaction with our products and services. If you thrive in fast-paced environments and enjoy problem-solving with a customer-first mindset, this opportunity is for you.

Key Objectives

• Provide prompt, clear, and professional support to customers via chat.
• Resolve customer inquiries related to orders, products, and services efficiently.
• Maintain a positive brand image by delivering excellent service aligned with Stello Foods’ values.
• Collaborate with internal teams to escalate and resolve complex issues.

Responsibilities

• Respond to customer inquiries through chat promptly and courteously.
• Assist customers with product information, order status, and troubleshooting.
• Document customer interactions accurately in the company’s CRM system.
• Identify and escalate unresolved issues to the appropriate departments.
• Maintain up-to-date knowledge of Stello Foods’ products, promotions, and policies.
• Contribute to continuous improvement by providing feedback on common customer concerns.
• Ensure compliance with company guidelines and data protection regulations.

Qualifications

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer support, preferably in chat or online communication.
• Strong written communication skills with excellent grammar and spelling.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM software and chat support tools is preferred.
• Problem-solving mindset with patience and empathy toward customers.
• Basic knowledge of the Food & Beverages industry is an advantage.

Requirements

• High school diploma or equivalent; additional education is a plus.
• Proven experience in customer support, preferably in chat or online communication.
• Strong written communication skills with excellent grammar and spelling.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with CRM software and chat support tools is preferred.
• Problem-solving mindset with patience and empathy toward customers.
• Basic knowledge of the Food & Beverages industry is an advantage.

Benefits

• Competitive salary with performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for career growth and professional development.
• Supportive and inclusive workplace culture.
• Employee discounts on Stello Foods products.
• Flexible work arrangements to promote work-life balance.