[Hiring] Charter Booking Agent @Twoconnect

Role Description

We are seeking a highly organized and customer-focused professional to manage charter bookings and support day-to-day operations. The ideal candidate ensures smooth scheduling, accurate documentation, and exceptional service for clients while coordinating closely with internal teams.

• Manage incoming booking inquiries for charter services via phone, email, and other communication channels.
• Prepare, issue, and follow up on quotations for charter bookings in a timely and accurate manner.
• Coordinate and schedule charter bookings, ensuring all details are confirmed and recorded correctly.
• Liaise with customers regarding availability, pricing, booking terms, service inclusions, and general charter information.
• Maintain accurate booking schedules, calendars, and internal systems to ensure smooth operational planning.
• Communicate with internal teams, drivers, operators, or service personnel to confirm schedules and booking requirements.
• Process booking confirmations, amendments, cancellations, and related administration tasks.
• Ensure all customer information, booking details, and supporting documentation are accurately recorded and filed.
• Monitor booking pipelines and follow up on outstanding quotes, tentative bookings, and customer queries.
• Provide day-to-day administrative support across charter operations and related business functions.
• Assist in preparing reports, booking summaries, schedules, and other operational administration requirements.
• Manage multiple bookings, customer requests, and competing priorities while maintaining accuracy and service quality.
• Support the delivery of a high standard of customer service by ensuring clear, professional, and prompt communication.
• Identify scheduling conflicts, booking issues, or service gaps early and escalate where required.
• Work closely with management and operations staff to ensure charter services are delivered efficiently and in line with client expectations.
• Contribute to process improvement across booking, scheduling, and administration workflows.

Qualifications

• At least 2 - 3 years of experience in bookings, scheduling, administration, customer service, or a similar coordination-based role.
• Strong verbal and written communication skills with the ability to deal professionally with customers and internal stakeholders.
• Demonstrated ability to manage multiple priorities and work across several bookings or tasks at the same time.
• High level of organisation and attention to detail, particularly when handling schedules, quotations, and booking records.
• Ability to work in a fast-paced environment and remain calm under pressure.
• Strong problem-solving skills and the ability to respond quickly to changes in bookings or scheduling requirements.
• Confidence in discussing pricing, preparing quotes, and handling booking-related customer conversations.
• Competent administration skills, including data entry, document management, and maintaining accurate system records.
• Strong time management skills with the ability to meet deadlines and follow through on outstanding matters.
• Proficiency in Microsoft Office and experience using booking, scheduling, CRM, or administrative systems.
• Ability to work both independently and collaboratively as part of a broader operations or administration team.
• Customer-focused mindset with a commitment to providing a high level of service and responsiveness.
• Professional manner, reliability, and accountability in handling customer and business information.
• Experience in transport, charter services, travel, logistics, or service-based scheduling environments will be highly regarded.

Benefits

• Work from home setup.
• Mon - Fri: 7:00 AM – 4:00 PM PHT (adjustments will be made for daylight saving time).
• HMO with 1 free dependent and medical reimbursements.
• Government-mandated benefits.
• Work from home allowances.
• Opportunities to work with leading companies in Australia and beyond.
• Training programmes for career development.
• Engaging company outings, team activities, and wellness sessions.
• Supportive, inclusive culture.
• Dedicated managers focused on your growth and success.

Company Description

Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities.

• We offer competitive pay and benefits, additional entitlements, and structured career development programs that make employment both financially rewarding and professionally sustainable.
• Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth, and genuine care for every employee.
• Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.