[Hiring] Channel Sales Support Agent @Block

Role Description

The Channel Sales Support Agent is the operational backbone for our independent contractor (IC) sales teams in the field. You'll be their go-to person—making sure they have everything they need to successfully sell and onboard our products to local sellers across the UK and Europe. This isn't just a support role. You're enabling entrepreneurs to build their businesses, and their success is your success.

You're someone who:

• Thrives in fast-paced environments – You stay calm when things move quickly and priorities shift.
• Genuinely enjoys helping others succeed – You get satisfaction from unblocking problems and empowering people.
• Takes ownership – When you pick up a problem, you see it through to resolution.
• Shows up consistently – Your team knows they can count on you, every time.
• Takes initiative – You spot issues before they're escalated and act without being asked.
• Understands partnership – When your contractors win, you win.
• Brings positive energy – You're professional, approachable, and a pleasure to work with.

What you'll be doing:

• Support & relationship-building:
  • Act as the main point of contact for UK and Europe sales teams, responding to inquiries within agreed SLA timeframes.
  • Build and maintain strong working relationships with independent contractor sales teams.
  • Provide product knowledge, pricing information, sales collateral, and technical guidance.
• Coordination & problem-solving:
  • Work with internal teams across the business to resolve sales inefficiencies and remove blockers.
  • Identify recurring problems and partner with management to implement lasting solutions.
  • Provide phone and face-to-face support when needed.
• Operations & administration:
  • Maintain and update sales documentation, playbooks, and resource libraries.
  • Process commission calculations for UK and Europe sales teams in coordination with finance.
  • Keep systems and information current so teams always have what they need.

Qualifications

• 1–2 years in sales support, channel management, technical support/implementation, or customer service.
• Experience with CRM systems (Salesforce, HubSpot, or similar).
• Proficiency in Google Workspace and AI tools.
• Familiarity with B2B sales processes and sales cycle management.
• Basic understanding of sales reporting and analytics.

Requirements

• Preferred experience working with self-employed contractors, distributors, sellers, or channel partners.

Benefits

• Remote work.
• Medical insurance.
• Flexible time off.
• Retirement savings plans.
• Modern family planning.

Company Description

Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people:

• Square makes commerce and financial services accessible to sellers.
• Cash App is the easy way to spend, send, and store money.
• Afterpay is transforming the way customers manage their spending over time.
• TIDAL is a music platform that empowers artists to thrive as entrepreneurs.
• Bitkey is a simple self-custody wallet built for bitcoin.
• Proto is a suite of bitcoin mining products and services.