[Hiring] Central Reservation Phone Sales - Reservation Sales Associate @Omni Hotels & Resorts

Role Description

The selected candidate will handle customer inquiries and requests to ensure complete guest satisfaction by responding in a courteous, timely, professional, and efficient manner, while effectively utilizing sales techniques and empowerment skills.

Responsibilities

• Assists with adjusting and canceling reservations in the reservation system.
• Assists with enrollment in the Select Guest program to guests according to call flow guidelines.
• Responds professionally and effectively to all inquiries.
• Performs all operating functions of the telephone system and computer systems.
• Verifies and shows understanding in all current company policies and procedures necessary when making, changing, or canceling a reservation.
• Reviews and understands all reference materials, SOP’s (System Operating Procedures) and information bulletins.
• Consults Help Desk for inquiries or suggestions that will assist the guest and improve the reservation process.
• Thorough knowledge of the reservations process, company policies and selling strategies.
• May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice.

Qualifications

• Demonstrated passion for the hotel and resort business.
• Must be able to maintain a high degree of confidentiality.
• Receptive to coaching from management, responds positively with willingness to make changes when desired.
• Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others.
• Must take initiative and be fully engaged – must be a self-starter.
• Ability to work independently with minimum supervision and with a team both efficiently and effectively as well as exercising judgment to meet deadlines.
• Maintain regular and punctual attendance.

Requirements

• Required PC/Laptop Hardware and OS (Apple not supported):
• 64-bit Windows 11 or newer version.
• Processor – I5 or AMD Ryzen 5 or better.
• 8GB Ram.
• 100GB Hard Drive free disk.
• Windows Updates are showing up to date.
• 1 NIC (Ethernet port).
• USB Connection (at least 3 ports).
• Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats).
• Suggested System – Windows Defender.
• McAfee and AVG anti-virus systems are not supported.
• Power Surge Protector.
• Logitech USB Headset Mono/Stereo H650e or H570e.
• Other Items Required:
• Full screenshot of www.speedtest.net of completed speed test.
• Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
• Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
• Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator).
• Other Items Suggested:
• Additional Monitors Highly Suggested for ease of process.
• Ergonomically approved desk chair and desk work surface.
• Smoke Detector.
• Fire extinguisher 2.5lbs or more.
• First Aid Kit.
• Copy of Declarations page of Homeowner’s/Renter’s Insurance.

Benefits

• Competitive hourly pay and overtime/ pay differential eligibility.
• Medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Life and disability insurance.
• Paid time off.
• Employee Assistance Program (EAP) and wellness support.
• Training and career development opportunities.
• Employee discounts and recognition programs.
• Flexible scheduling when possible.
• Family and medical leave eligibility.
• Tuition reimbursement or education assistance programs.