[Hiring] Central Intake LPN @UnitedHealth Group

Role Description

The Central Intake Coordinator in Home Health provides administrative support to Central Intake Teams by adequately triaging incoming calls and entering referrals in the operating system. Receives and communicates accurate referral information within Central Intake as well as to Branches.

You’ll enjoy the flexibility to work remotely from anywhere within the U.S. as you take on some tough challenges.

• Answers phones and appropriately triages phone calls to Central Intake Teams
• Effectively communicates patient/referral information to appropriate Central Intake Staff and branches
• Obtains demographic and clinical information from clients, physicians' offices, and other referral sources to compile referrals
• Coordinates communication of referral information with Central Intake Nurses
• Transfers High Tech/nurse specific referral calls to Central Intake Nurses
• Triages incoming calls and messages from referral sources, relaying messages as appropriate or transferring to voice mailbox
• Exercises discrimination and diplomacy on obtaining information from callers for persons not immediately available
• Provides general information about agency services to patient families and other referral sources as needed
• Data enters Central Intake and branch referrals into the mainframe as needed
• Attends and participates in workshops, continuing educational programs, seminars, etc. to keep abreast of current departmental changes
• Attends and participates in annual in-service training programs
• Manages patient ping feed throughout the day, in applicable markets
• Disseminates patient ping data to appropriate PCM, field clinicians, or sales representatives, in applicable markets
• All other duties as assigned

Qualifications

• High School education or G.E.D
• 1+ years of experience in office procedures
• 1+ years of insurance/medical experience

Requirements

• All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.