[Hiring] Central Access Specialist @Australian Unity

Role Description

The Client Connect Specialist sits within the Client Connect team, a service designed to ensure timely contact and engagement of referrals and individuals with the right Remedy Healthcare clinical program. This is a virtual role, open to candidates based in QLD, NSW, SA, NT, VIC, ACT or ACT. Full time 12-month fixed term contract.

• Responsible for outbound contact with referred healthcare clients
• Management of inbound phone/email enquiries
• Referral administration and data entry
• Manage and support client enrolment into Remedy Health Coaching programs
• Offer education on offered programs to diverse clients based on eligibility and health funds

Qualifications

• Demonstrated experience in customer support roles
• Demonstrated experience in sales and growth highly regarded
• Demonstrated experience working in the health services industry
• Tech savvy, strong administration, and time management skills
• Excellent verbal and written communication skills
• Demonstrated ability to engage with internal and external stakeholders, build rapport and understand their needs
• Proactive and self-motivated

Benefits

• Hybrid working, enjoy true flexibility; we are also open to a fully remote set up for the right candidate
• Extra paid leave benefits, including Wellbeing, Community, and Deep Listening days each year
• Purchase additional leave, buy up to 2 extra weeks of annual leave each year
• Exclusive employee discounts across Australian Unity products, travel, accommodation, and retail
• Novated leasing, salary package a new car through either Maxxia or Flare Cars and save on tax