[Hiring] Caring Family Coordinator @SilverAssist

Role Description

The Caring Family Coordinator plays a crucial role in supporting families during important moments in their lives. This position involves:

• Delivering community referrals that match care seeker inquiries.
• Communicating proactively with partner communities to prepare them for incoming referrals and ensure they are equipped to engage effectively.
• Supporting Family Advisors by managing tour coordination with community partners and care seekers.
• Monitoring and addressing barriers to tour completion, working collaboratively with internal teams and community partners.
• Working closely with Family Advisors, community partners, and internal stakeholders to align goals and share insights.
• Participating in pilot testing and feedback loops to validate and refine the FC model with the aim of increasing successful tours and placements.

Qualifications

• Strong attention to detail and exceptional organizational skills.
• Comfort level in following communication guidelines on the phone.
• Ability to thrive in a fast-paced, collaborative environment.
• Comfort with the unknown and able to shift gears quickly as procedures change according to evolving business needs and performance data.
• Excellent communication skills, both verbal and written.
• A continuous improvement mindset.

Requirements

• 3+ years of experience in customer-facing roles, business operations, or sales.
• Problem-Solving Skills.
• Ability to deliver results in an independent telecommute environment.
• Industry Knowledge and/or past history of senior care industry experience is preferred.

Benefits

• Competitive base wage of $25 per hour.
• Competitive benefits package.
• Supportive and inclusive workplace culture.
• Paid time off and holidays.
• Paid training and all computer equipment needed for the position are provided.