[Hiring] Career Navigator @Goodwill Industries of Middle Tennessee

Role Description

The Career Navigator plays a vital role in advancing our mission of changing lives through education, training, and employment by guiding individuals in overcoming barriers and achieving their career goals. This position will support individuals in achieving career and education goals through direct service, counseling, and resource connection.

• Conducts intake appointments for individuals seeking employment or training.
• Supports participants in identifying training or educational needs.
• Assists in developing individualized career plans outlining goals and steps.
• Delivers one-on-one or group instruction in employability skills (resume writing, digital literacy, interview techniques, soft skills).
• Maintains communication with clients and provides accurate documentation of interactions.
• Creates weekly listings of job openings and emails job leads to clients.
• Maintains client flow within the center, ensuring quality service delivery.
• Enters data accurately into databases and generates routine reports.
• Represents the organization professionally in community settings.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent (8 years of experience in social work or training).
• Four (4) years of social work, career counseling, workforce development or training.

Requirements

• Awareness of career development concepts.
• Interacts politely and professionally with Goodwill staff and community professionals.
• Able to deal with all situations calmly and positively.
• Able to proficiently use Microsoft Word, Excel, and Google Suite.
• Ability to commute to community events.
• Able to learn new processes quickly and possess strong organizational skills.
• Strong written and oral communication skills, including the ability to communicate effectively with all levels of management and employees.
• Strong customer service, relationship building, and interpersonal skills.
• Strong time-management skills and must be able to pay attention to detail.
• Ability to work independently with minimum supervision.
• A Valid driver’s license and proof of insurance. Local travel is required for this role.

Benefits

• Career Coach/Navigator Certification.
• Office management and/or job placement experience.