CareDriver Support Manager @HopSkipDrive
Customer Service
Salary usd 75,000 - 85..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 4d ago

[Hiring] CareDriver Support Manager @HopSkipDrive

4d ago - HopSkipDrive is hiring a remote CareDriver Support Manager. 💸 Salary: usd 75,000 - 85,000 per year 📍Location: USA

Role Description

As a CareDriver Support Manager, you will be a critical player in delivering on our promise “Safety is Everything” and will help us achieve this goal in the following ways:

  • Lead a team of CareDriver Support Team Leads located offshore to ensure we achieve department SLAs, KPIs, CSAT, and eNPS goals.
  • Conduct weekly 1:1s with your Team Leads, managing to metrics and providing clear and actionable feedback to help them develop in their roles.
  • Track the quality assurance for all team members in your purview, and be a thought partner for our QA Manager to track and benchmark performance.
  • Be a point of escalation for your team members and take over escalated interactions, as needed.
  • Monitor volume across all queues, coach Team Leads on workforce management, and jump in to assist, as needed.
  • Recognize and report high level trends in contact reasons and customer issues, using qualitative and quantitative data to make recommendations to SRS leadership.
  • Partner with cross-functional teams to help move projects and initiatives forward that benefit or impact SRS.
  • Identify operational improvements within your team’s workflows and partner with cross functional leaders on appropriate solutions.
  • Maintain strict adherence to HopSkipDrive policies and processes.

Qualifications

  • Proven management experience with 3-5 years in a team lead or manager role.
  • Excellent communication and interpersonal skills with a strong desire to collaborate with fellow leaders and cross-functional partners.
  • Maintain safety as a constant north star and exude calm under pressure.
  • Strategic thinker with the ability to solve problems for today and the future.
  • Highly organized with the ability to manage multiple priorities simultaneously.
  • Intermediate Excel skills with the ability to use data for performance management and a desire to learn how to use data to influence decision making.
  • Open to feedback and a desire to succeed in a fast-paced environment.

Benefits

  • Equity for every full-time employee.
  • Flexible vacation.
  • Medical, dental, vision, and life insurance.
  • 401(k) and FSA options.
  • Opportunity to work for a uniquely positioned, VC-backed company in a hugely attractive space with significant upside potential.
  • Commitment to fair and equitable compensation practices.
  • Salary range: $75,000 - $85,000 per year, with final compensation determined by relevant work experience, skill set, certifications, and specific work location.
  • Total compensation package includes equity stock options.
Before You Apply
🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
CareDriver Support Manager @HopSkipDrive
Customer Service
Salary usd 75,000 - 85..
Remote Location
🇺🇸 USA Only
Job Type full-time
Posted 4d ago
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🇺🇸 Be aware of the location restriction for this remote position: USA Only
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Apply for this position
Did not apply
Applied
Sent Follow-Up
Interview Scheduled
Interview Completed
Offer Accepted
Offer Declined
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