[Hiring] Care Team Specialist @Cross Country Healthcare

Role Description

The Care Team Specialist (CTS) will work as a member of a team to offer individualized support for our healthcare professionals. The CTS helps facilitate the best possible experience for health care professionals by initiating and maintaining exceptional rapport and providing extraordinary customer service and resolution of issues that arise.

• Create the best possible experience for our healthcare professionals by contributing new ideas and processes to improve the overall candidate experience.
• Assist healthcare professionals and internal departments resolve a variety of issues onboarding, payroll, benefits, navigating the portal and troubleshooting tech issues.
• Make outbound calls as well as respond to inbound phone calls, chats, texts, social media posts, and emails.
• Act as a social media ambassador engaging with healthcare professionals, answering questions, providing knowledge, and connecting professionals with recruiters.
• Use our applicant tracking system to communicate and notate issues from support request to resolution.
• Educate new, existing, and working healthcare professionals on the processes they will follow and manage expectations for each assignment.
• Support professionals with the pre/post boarding process.
• Work closely with support teams to educate and communicate issues and solutions.
• All other duties as assigned.

Qualifications

• HS diploma or GED; BS/BA degree preferred
• Working knowledge of MS Office Suite, social media platforms
• Customer service oriented – client focused
• Exemplary interpersonal skills
• Adaptability to evolving situations
• Pleasant and helpful yet direct demeanor on the telephone
• Ability to relate to a variety of people and establish meaningful relationships
• Company equipment (laptop, monitor, keyboard, mouse, headset) will be provided directly to you for use during employment.

Benefits

• Competitive compensation
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Insurance
• 401(k) plan
• Tuition Assistance
• Pet Insurance
• Wellness options through Burnalong, including a robust online platform of classes and programs as well as local gym access.

Company Description

Cross Country is a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.