[Hiring] Care Partner @Thyme Care

Role Description

As a Care Partner, your job is to engage Thyme Care members and navigate them through their cancer journey. You will report into a Care Partner Team Lead and spend most of your day reaching out to our members by phone, text, and email.

• Engage with members to identify changes in their health & social needs.
• Discuss goals and values to support advanced care planning.
• Connect members to resources, including healthcare and community-based resources.
• Assess urgency of needs, determine root causes, and establish appropriate next steps.
• Research and connect members with external healthcare providers, transportation, financial grants, emotional support resources, and insurance-provided benefits.
• Execute member support using evidence-based assessments and problem-solving skills.
• Serve as the primary point of contact throughout the member’s Thyme Care journey.
• Collaborate closely with an interdisciplinary team of healthcare professionals.
• Handle both inbound and outbound calls in a structured, high-volume environment.
• Shift between member interactions, documentation, and coordination tasks throughout the day.

Note: In order to ensure we have sufficient coverage at all times, we maintain a schedule that includes a 30-minute lunch and two 15-minute breaks.

Qualifications

• At least 2 years of experience in a patient-facing role conducting care coordination, healthcare navigation, non-clinical case management, resource navigation, or community health work.
• Success in a metrics-driven, feedback-oriented environment.
• Experience working in a fast-paced, high-volume, metrics-driven environment (e.g., contact center, care navigation, care coordination).
• Experience in assessing and addressing both patient/member’s stated needs as well as identifying needs that aren’t explicitly expressed.
• Ability to build rapport and trust quickly with patients/members in a high-volume, primarily phone-based environment.
• Passionate, trustworthy, and empathetic when working with clients.
• Good communication and interpersonal skills.
• Organized with confidential client material and appointment tracking.
• Flexible and adaptable in response to changing client and healthcare providers’ needs.

Requirements

• Follow Care Team policies and procedures, escalation pathways, best practices, and highest standards.
• Consistently meet or exceed defined productivity and quality metrics, including call volume, responsiveness, documentation timeliness, and member engagement.
• Participate in coaching and development sessions, applying feedback and best practices.
• Adhere to scheduled shifts, including time in queue, breaks, and availability expectations.
• Drive value in member interactions through high priority activities and assessments.

Benefits

• Choice of great medical, dental, and vision insurance plans.
• Generous vacation policy for full-time employees.

Company Description

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

This is a non-exempt, full-time position. The pay rate for this role is $24.03/hour. To perform this role, you must be located within the lower 48 United States due to contractual limitations with accessing PHIs.

We recognize a history of inequality in healthcare. We’re here to challenge the status quo and create a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members we serve. We are an equal-opportunity employer.

Be cautious of recruitment fraud, and always confirm that communications are coming from an official Thyme Care email.