[Hiring] Care Partner @Sharecare

Role Description

Sharecare is looking for a Care Partner to assist with its Home Health Business Line, CareLinx. CareLinx is a healthcare technology platform that connects families with non-medical and in-home caregivers. The Care Partner role is crucial in ensuring that caregivers have a smooth, engaging, and exciting experience at CareLinx.

In this role, you will be the first point of contact for caregivers, guiding them from initial inquiry to their first shift and beyond. Your responsibilities include:

• Identifying and interviewing suitable candidates based on member needs.
• Assisting with the caregiver/member matching process.
• Ensuring caregiver retention.
• Maintaining ongoing relationships with caregivers, providing continuous support.
• Offering resources and guidance to ensure caregivers feel informed and empowered.

Essential Job Functions

• Recruitment & Job Offer Management:
  • Conduct interviews to ensure caregivers align with CareLinx’s values and culture.
  • Manage and negotiate job offers within approved ranges.
  • Provide an engaging and supportive experience for caregivers.
  • Partner with CareLinx Onboarding Specialists to prepare caregivers for their first shift.
  • Guide caregivers through platform updates.
• Shift and Program Support:
  • Identify and engage qualified caregivers to fulfill program and member requirements.
  • Collaborate with CareLinx Care Advisors for strategic planning.
  • Provide caregivers with information on available shifts and requirements.
• Relationship Management:
  • Build and maintain strong relationships with caregivers.
  • Act as a resource for job-related inquiries.
  • Partner with Care Advisors to address concerns or issues.
• Support and Engagement:
  • Encourage caregivers to utilize growth opportunities on the platform.
  • Collaborate with the Caregiver Engagement Team to keep caregivers informed.
  • Proactively engage through check-ins and feedback.

Qualifications

• Strong communication skills, with the ability to engage and support caregivers.
• Excellent organizational skills and attention to detail.
• Strong relationship management skills with a passion for customer service.
• Empathy and patience to address caregivers' needs and concerns.
• Adaptability to changing needs and priorities.
• At least one year of experience in customer service, recruitment, account management, or caregiver support is a plus.
• Ability to maintain confidentiality and adhere to company policies.

Company Description

Sharecare is the leading digital health company that helps people unify and manage all their health in one place. Our comprehensive and data-driven virtual health platform is designed to help people, providers, employers, health plans, government organizations, and communities optimize individual and population-wide well-being by driving positive behavior change.

Driven by our philosophy that we are all together better, at Sharecare, we are committed to supporting each individual through the lens of their personal health and making high-quality care more accessible and affordable for everyone.