[Hiring] Care Management Non-Clinical Team Lead @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

The Non-Clinical Team Lead will provide operational support to managers and supervisors for the assigned program. The Team lead is an individual contributor. Team lead assignments will be highly dependent on operational needs and priorities. The team leader will work closely with leaders to use data and reporting to identify and prioritize supports needed. They will act as subject matter experts for system and program support.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm.

We offer 2 weeks of on-the-job training. The hours of training will be aligned with your schedule.

Primary Responsibilities:

• Onboard and train new teammates
• Provide ongoing training and retraining based on quality audits
• Develop and maintain job aids, training materials, and process documentation
• Support workflow, system, and organizational changes
• Review daily assignments and support resource allocation
• Communicate operational updates and readiness activities
• Monitor productivity, caseloads, and post implementation performance
• Support corrective action plans and IDT collaboration

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR Older
• 2+ years of experience in a health coordinator role and an expert in their respected function
• Proficient with Microsoft Office and PC applications
• Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm.

Requirements

• Experience with Care Management
• Working knowledge of health care delivery systems
• Communication and data analysis skills
• Ability to manage priorities in a fast‑paced environment
• Knowledge of HIPAA and confidentiality standards

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)
• Hourly pay for this role will range from $20.38 - $36.44 per hour based on full-time employment

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.