[Hiring] Care Facilitator @Abode Care Partners

Role Description

As a member of our Abode Care Partners team, the Care Facilitator will be responsible for supporting day-to-day administrative tasks and ensuring high quality customer service for our partner facilities and patients. This pivotal role is responsible for building providers schedules, ensuring patients are seen timely, according to ACP Care Paths, and conducting outreach for pending appointments.

• Partners with providers to ensure daily appointments meet Care Path requirements, and RVU production goals.
• Timely communication and confirmation about upcoming appointments with patient/caregiver/facility.
• Responsible for schedule adjustments, or cancellations upon request from providers or patient/caregiver/facility.
• Coordinate translation services as needed to ensure clear communication with patients.
• Ensure all active patients have a future scheduled appointment, in alignment with ACP’s care model.
• Utilize and analyze scheduling reports/dashboard to identify scheduling gaps, new admissions, or discharges.
• Proactively outreach to Regional Administrator to discuss provider assignments and panel size.
• Maintain updates to accounts by AC.
• Initiate contact to newly registered patients to welcome them to ACP and schedule their initial appointment.
• Provide education about services, including Continue Care RX enrollment, hours of operation, after hours, and explain proactive outreach to ensure care path compliance and reduce possible hospital admissions.
• Triages inbound calls to Scheduling queue, as well as overflow from Nursing.
• Conduct tasks in a collaborative, friendly, and empathetic way when handling patients, providers, and co-workers.
• Maintain demographics in digital client records, including key contacts such as the POA or legal guardian.
• Monitor and distribute inbound faxes to the appropriate team.
• Strive to make it right! De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Empowered to listen to patient/caregiver/facility complaints, document, and work together with Regional Administrator to resolve any issues.
• Generate access to patient portal.
• Collaborate with leadership to implement strategic administrative improvements.
• Help with organizing and facilitating workflow to ensure a productive workplace.

Qualifications

• High school diploma/ GED required; Associate degree or some college preferred.
• Prefer two or more years of geriatric clinical experience.
• Medical Assistant certification preferred, but not required.
• Demonstrates effective and professional interpersonal, verbal, and written communication skills.
• Strong assessment skills.
• Able to work independently and as part of a team.
• Organized and able to function under minimal supervision.

Salary Range

USD $17.00 - $20.00 / Hour