[Hiring] Care Coordinator - Virtual Women's Health Clinic @Visana Health

Role Description

The Care Coordinator, in collaboration with the multidisciplinary provider team, is responsible for the timely coordination of health care services to meet every patient's individual needs and promote high quality visit experiences and cost effective clinical outcomes.

• Initiate proactive patient outreach to support lab/imaging/referral tracking, gaps in care and other quality measure improvement efforts
• Perform multiple administrative tasks such as:
  • Scheduling appointments
  • Sending out lab/imaging orders
  • Assisting with pharmacy calls and prescriptions
  • Completing referrals
  • Updating electronic health records
  • Adding/updating insurance packages
  • Collecting payments
• Demonstrate empathy and professionalism via all communication methods, including: phone, video, email, slack, text, and patient portal messages
• Conduct effective and compassionate communication with patients to plan, implement and follow up on patient needs
• Provide real time clinical support to solve/troubleshoot challenges that come with providing remote virtual services
• Assist patients with lab, imaging or pharmacy issues in real time
• Identify and appropriately manage patient related issues to the Provider when required
• Escalate to Practice Leadership in a timely manner when patient cases require special or immediate attention (e.g. adverse events or patient complaints)
• Provide quality customer service and follow HIPAA rules/regulations
• Adhere to all relevant regulations, policies, and procedures to ensure patient safety and privacy
• Adhere to internal compliance program/protocols

Qualifications

• 2-3 years of healthcare customer service experience with hybrid practice models
• Medical Assistant certification required
• Prior experience utilizing the CoverMyMeds system required
• Demonstrated excellence navigating and using an EMR
• Must be willing to work nights or weekends including east/west coast time zones
• Highly organized, detail-oriented, self-starter

Requirements

• Medical Assistant Certification is required
• Part-time and full-time benefited positions available with a 90 day probation period

Benefits

• Medical, dental, vision, 401k (for full-time only)

Company Description

Visana Health is a new and growing virtual women's health clinic offering comprehensive clinical care and holistic support for women. We are redesigning women's healthcare by bringing a patient-centered human touch to care for complex conditions such as chronic pelvic pain, endometriosis, uterine fibroids, heavy menstrual bleeding, and more.