[Hiring] Care Coordinator @CBI Health

Role Description

The Contract Delivery Care Coordinator, reporting directly to their Team Lead, will work closely and collaboratively with referral sources, clinics and other stakeholders as required to manage referrals through an effective and efficient process that results in appropriate access to care. The Care Coordinator is accountable for providing a high quality of customer service that exceeds the standards and expectations of CBI Health and stakeholders and will be accountable for optimal referral management. This coordinator role is remote and open to all residents in Canada.

Salary range: $40,000–$47,000 per year

Take an inside look at what you’ll do each day:

• Review funder case documentation for completeness of the referral information; identify missing information; request missing information from the funder; monitor and follow-up on missing medical information prior to Assessment (for select assessments)
• Screen for any potential Conflict of Interest in referrals received
• Accurately schedule assessments and treatments, and confirm clients, when appropriate, in scheduling system within targeted timelines and in accordance with SLAs
• Upload referral and medical information and complete client profile in Central Office, ClinicMaster, ensuring accurate data entry
• Complete files and follow up with referral source for any missing information
• Conduct yourself with integrity and in alignment to Best Practice and CBI policy including Privacy policy
• Collaborate with Team Lead to resolve gaps in execution and identify opportunities for improvements to team, program and/or service
• Communicate with clients and funders in a timely fashion regarding scheduling and information management
• Utilize effective customer service strategies to answer phones, take messages and provide follow up in a timely manner
• Maintain knowledge of privacy, confidentiality, and code of conduct policies
• Develop relationships with referral sources to become a trusted advisor, actively building on comprehensive knowledge and understanding of referral source needs
• Facilitate navigation of service offerings with referral sources and clinical teams to ensure referrals are booked appropriately
• Work to meet or exceed funder referral requirements regarding process management and operational efficiency
• Communicate to Team Lead any barriers in achieving KPIs

Qualifications

• At least 2 years’ previous experience in a customer service role
• Post-secondary education in medical office / business administration, or equivalent
• A track record of successful experience in client experience in a multi-site booking
• High level of attention to detail and an organized approach to general administration
• Passion for combining a commitment to organizational and operational efficiency with innate desire to help others
• The ability to work well in a team environment, handle multiple assignments and meet deadlines
• Adaptability to changing priorities
• The ability to work in both English and French is an asset

Benefits

• Continuous learning and skills development, including management opportunities
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer

Inclusion matters

We welcome applicants of all backgrounds, identities, and lived experiences and provide accommodations throughout the hiring process.