[Hiring] Care Coordinator @Tailored Management

Role Description

Join a leading healthcare organization dedicated to helping patients access life-changing specialty therapies. In this customer-facing role, you will support patients, caregivers, healthcare providers, and referral sources throughout the treatment journey. You will assist with patient enrollment, referrals, insurance-related inquiries, account management, and ongoing support while delivering a compassionate, high-quality customer experience. This is a fully remote opportunity with company-provided equipment and the chance to make a meaningful impact in patients' lives.

• Handle inbound and outbound calls while identifying patient and provider needs and striving for first-call resolution.
• Create and process patient referrals, applications, and enrollment documentation accurately.
• Educate patients and providers on program requirements, status updates, and next steps.
• Investigate and resolve patient, caregiver, and physician inquiries in a timely manner.
• Document detailed account notes and case information within proprietary systems while actively speaking with callers.
• Conduct outbound calls for patient follow-ups, confirmations, and information gathering.
• Manage patient accounts from initial referral through final approval or denial.
• Collaborate with referral sources and healthcare providers to support patient enrollment.
• Report adverse events within required timelines and according to company policies.
• Maintain quality standards while providing empathetic and supportive customer experiences.
• Stay informed on policy, procedural, and program updates to ensure compliance.
• Prioritize multiple tasks and manage workload with urgency and attention to detail.

Qualifications

• High School Diploma or GED required.
• 2–4 years of customer-facing or call center experience preferred.

Requirements

• Strong computer literacy and data entry skills.
• Proficiency with Microsoft Office applications.
• Ability to accurately document information while multitasking during phone conversations.
• Knowledge of customer service or call center operations preferred.
• Understanding of Medicare, Medicaid, and Commercial insurance coverage guidelines preferred.
• Knowledge of medical, supplemental, and pharmacy insurance benefits preferred.
• Familiarity with Medicare Administrative Contractor (MAC) practices preferred.
• Ability to independently resolve complex customer and patient issues.
• Excellent verbal and written communication skills.
• Strong customer service and relationship-building abilities.
• Demonstrated empathy and professionalism when interacting with patients and providers.
• Strong problem-solving and conflict-resolution skills.
• Ability to work independently and manage multiple priorities.
• Detail-oriented with strong organizational and time-management skills.
• Flexible, adaptable, and patient-focused mindset.

Benefits

• $20.00/hour | Weekly Pay.
• 100% Remote.
• Mandatory Virtual Training | 8:00 AM–5:00 PM CST | On-Camera Attendance Required.
• Start Date: 9/8/2026.

Work Environment

• Dedicated, quiet, distraction-free home workspace.
• Must provide high-speed wired internet (minimum: 15 Mbps download / 5 Mbps upload, max 30ms ping).
• Dial-up, WiFi, satellite, and cellular connections are not acceptable.
• Must use a surge protector with network line protection for company equipment.