[Hiring] Care Advocate, Bilingual, Spanish @Wellthy

Role Description

As our Bilingual Care Advocate, you will help seniors, caregivers, and families manage the complexities of the healthcare system. This is a fully remote position that requires a high degree of empathy, persistence, and technical accuracy.

• Establish Trusting Relationships: Build rapport with members through active listening, empathy, and clear communication to serve as a reliable healthcare partner.
• Comprehensive Assessment: Evaluate the "whole person" by identifying medical, social, behavioral, and environmental factors to pinpoint specific barriers to care.
• Strategic Care Coordination: Develop and execute individualized care plans that integrate medical requirements with essential social determinants of health (SDOH).
• Prioritization & Action: Independently identify urgent needs and maintain consistent momentum on long-term care goals to ensure member stability.
• Social & Community Integration: Connect members to vital local services, including transportation, meal delivery, home care, and peer support networks.
• Financial & Insurance Navigation: Analyze medical billing for accuracy, assist with claims appeals, and demystify complex insurance explanations for members.
• Cost Optimization: Identify medication savings, co-pay assistance programs, and formulary-friendly alternatives to reduce the financial burden on the member.
• Health Literacy Coaching: Empower members with the tools and knowledge needed to manage chronic conditions and navigate the healthcare system effectively.
• Cross-Functional Partnership: Collaborate with clinical, product, and operations teams to streamline workflows and escalate complex cases.
• Product Evolution: Provide actionable feedback on platform features and tools to refine Wellthy’s capabilities and the overall member experience.

Qualifications

• Bilingual fluency in Spanish and English.
• 2+ years of experience in care management, patient advocacy, case management, or clinical social work. Direct experience working with Medicare and/or Medicaid populations.
• A deep understanding of Social Determinants of Health (SDOH) with a proven track record of supporting diverse and underserved communities.
• Exceptional empathy and patience, with the unique ability to distill complex medical or insurance jargon into simple, actionable information for patients.
• Highly organized and proactive; able to manage a caseload and prioritize competing tasks without compromising quality or attention to detail.
• A commitment to continuous improvement—identifying process gaps, suggesting innovative solutions, and helping evolve Wellthy’s care model.
• High comfort level navigating EMRs, care-management software, and proprietary digital tools.

Requirements

• To work remotely, you must have a strong internet connection, quiet space to take calls and a professional (distraction-free) environment.
• Private, with secure (not public) internet and phone access.
• Suitable to safely and securely accommodate the sensitive information that you will be handling and communicating.
• Required to work from a private, dedicated, distraction-free space.

Benefits

• The starting salary for this position is $25-$28/hour.
• Remote work environment.
• Medical, dental, and vision benefits within 30 days of hire.
• Retirement saving account with matching company contributions.
• Mental health benefits.
• 15 days paid vacation, two additional days for each subsequent year (up to a maximum of 25 days).
• Sick and Caregiving Days.
• Professional development initiatives for growth.
• Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave.