[Hiring] Cantonese / English Gaming Customer Support Agent @Recruityard

Role Description

This is a remote position.

Cantonese / English Gaming Customer Support Agent – Remote

Important: This position is only open to candidates who are legally residing in Indonesia, Malaysia, the Philippines or Vietnam. Applications from other countries cannot be considered.

At Recruityard, we are recruiting on behalf of our client, an international customer experience company supporting well-known gaming and digital brands. We are looking for Cantonese-speaking Customer Support Agents to join a multicultural remote team and support players and customers across different digital channels.

• Support customers and players via email, live chat and other digital channels
• Resolve account, product and service-related questions in a calm and professional way
• Troubleshoot issues and provide clear, accurate solutions
• Deliver a positive customer experience adapted to each customer’s needs
• Work with international teams and modern digital support tools
• Complete fully paid training before joining the project

Qualifications

• Legal residence in Indonesia, Malaysia, the Philippines or Vietnam — mandatory
• Advanced spoken Cantonese
• Excellent written Traditional Chinese
• Advanced English, both spoken and written
• Strong communication and problem-solving skills
• Comfortable working with technology and learning new tools
• Ability to work independently in a remote environment
• A quiet and private workspace at home
• Previous customer support experience is a plus
• Interest in gaming and digital entertainment is highly valued

Requirements

• You must have your own computer and internet connection meeting the following minimum requirements:
• Operating system: Windows 11 or macOS 13 or newer
• Memory: Minimum 8 GB RAM
• Processor: Intel Core i5 or equivalent
• Internet: Minimum 15 Mbps download and 15 Mbps upload
• Smartphone: Android 10 or iOS 16 or newer for account security
• Your equipment, internet connection and language level may be assessed during the recruitment process.

Benefits

• 100% remote work
• International gaming project
• Fully paid training
• Multicultural and international team
• Modern digital tools and continuous learning
• Online team activities and communities
• No commuting time or travel costs

Recruitment Process

• Shortlisted candidates may be asked to complete assessments covering:
• Cantonese / Traditional Chinese language skills
• English language skills
• Internet speed
• Hardware specifications
• Cognitive and/or role-related skills
• If you meet the country eligibility requirements and are interested in working remotely in the gaming industry, we would love to hear from you.

Data Protection

By applying, you agree that Recruityard may process your personal data for recruitment purposes and, where necessary, share it with our client in accordance with applicable data protection laws, including the GDPR.