[Hiring] Call Centre Manager @Huzzle

Role Description

We’re hiring a Client Success Agent (Call Center Operations & Analytics) for a fully remote role supporting multiple call center clients. This position blends client success, operations management, and data analytics, making it ideal for someone who thrives in performance-driven environments. You’ll act as a key liaison between clients and internal teams - helping onboard new clients, monitor performance metrics, and implement data-backed improvements.

Key Responsibilities

• Call Center Management & Performance (Primary Focus)
  • Monitor, collect, and interpret call center KPIs (conversion rates, AHT, QA scores, etc.)
  • Analyse performance trends, identify gaps, and recommend improvements
  • Support strategic planning aligned with client goals
  • Assist in workforce planning, scheduling, and headcount optimisation
  • Implement quality assurance and operational best practices
• Client Onboarding & Technical Setup
  • Lead onboarding processes to ensure smooth client transitions
  • Set up CRM systems, dialers, and workflows for new clients
  • Support kickoff meetings and define measurable success metrics
  • Serve as the primary point of contact for client queries
• Operational Excellence
  • Maintain accurate and organised client documentation
  • Collaborate with internal teams to ensure seamless delivery
  • Provide clear, professional updates and recommendations to clients
  • Deliver a consistent, high-quality client experience

Qualifications

• Proven experience in call center operations, BPO management, or workforce management
• Background in client success, account management, or customer support roles
• Hands-on experience working with performance metrics and operational data

Skills

• Data Analytics: Advanced Microsoft Excel skills (pivot tables, reporting, trend analysis)
• Communication: Strong verbal and written English skills (client-facing role)
• Organisation: Ability to manage multiple clients and workflows simultaneously
• Problem-Solving: Analytical thinker with a proactive, solution-oriented mindset

Benefits

• 💻 Fully Remote: Work from anywhere with international teams
• 🚀 Career Growth: Join companies in SaaS, MarTech, and B2B services
• 🤝 Peer Community: Connect with high-performing sales professionals in our network
• 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
• 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals