[Hiring] Call Center Vacation Planner @Hyatt Vacation Ownership

Role Description

As a Call Center Vacation Planner at Hyatt Vacation Club (HVC), you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

• Communicate via telephone calls (Outbound and potential inbound calls) with customers and potential owners to sell preview package sales/tours, including explaining the opportunities available and answering questions.
• Verify that individuals meet eligibility requirements for preview package sales/tours prior to scheduling a tour for an HVC property.
• Encourage guests or callers to purchase or schedule preview package sales/tours.
• Explain details and requirements related to attending a sales presentation to potential owners.
• Check the availability of accommodations and dates, including finding alternative dates or options if the first choice is not available.
• Interact with colleagues and guests professionally and promptly.
• Contribute to team goals.
• Maintain confidentiality of proprietary materials and information.
• Always follow company policies and safety procedures.

Qualifications

• Available to work various shifts, holidays, and both weekend days.
• Must possess the ability to navigate multiple computer systems simultaneously.
• Proficiency in reading, writing, and comprehension.

Requirements

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
• Be able to stand, sit, or walk for an extended period of time.
• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Benefits

• Competitive Pay
• Medical/Dental/Vision/401K opportunities
• Travel discounts
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities
• *Benefit eligibility will vary by position

Company Description

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.