[Hiring] Call Center Representative – Medicaid Member Support (Bilingual English/Spanish) @Conduent

Role Description

As a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish), you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for:

• Answering calls and providing product information.
• Being informative, empathetic, and eager to quickly solve a customer’s problem.
• Listening, learning, and resolving any customer inquiry.

What you will be doing:

• Using a computerized system to respond to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathering information, assessing caller needs, researching, and resolving inquiries, and documenting calls.
• Providing clear and concise information regarding member eligibility, assisting callers with completing their Medicaid applications, and providing updates on their application status.
• Following documented policies and procedures including call handling and escalations.
• Acting as an advocate for Medicaid members to ensure their needs are met.
• Navigating across multiple computer screens while accessing and reviewing information from various applications.

Qualifications

• Must be at least 18 years of age with a high school diploma or GED.
• Must be able to submit to a pre-employment screening.
• Must pass the Call Center – Service Skills Assessment and Internet Speed test.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs.

Requirements

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Call center or professional office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.

Benefits

• Pay is $17.50/hour.
• Equipment provided.
• Paid training (4 weeks, 8:30 am-5:00 pm EST).
• Full-time schedule (40 hrs. per week).
• No Weekends.
• Career Growth Opportunities.
• Full Benefit Options from the start.
• PerkSpot - Employee discount program.